Arlo Technologies, Inc. ยท 18 hours ago
Product Manager: Mobile, Web, and Customer Care Ecosystem
Milpitas, CA
Full-time
Onsite
Senior Level
$112K/yr - $155K/yr
5+ years expArlo Technologies is dedicated to creating innovative solutions for home security. They are seeking a passionate and experienced Product Manager to lead the mobile and web app experience for the Arlo ecosystem, focusing on Customer Care and agent journeys that include AI, while collaborating with cross-functional teams to deliver intuitive experiences.
ElectronicsRetailSecurity
Responsibilities
Conduct market research, competitive analysis, and user research (surveys, interviews, usability testing) to identify trends, user needs, and business opportunities
Develop, own, and maintain a comprehensive product roadmap that aligns with user needs and strategic business objectives
Work with stakeholders to define and prioritize features and initiatives based on data analysis demonstrating value, feasibility, and impact
Create and maintain detailed Product Requirements Documents (PRDs), user stories, and internal documentation
Manage product budgets and ensure timely delivery of features in collaboration with Engineering and Finance
Define and optimize the end-to-end customer journey for self-service, product setup, and day-to-day use within the Arlo mobile app and on my.arlo.com
Monitor KPIs like app ratings, NPS scores, user feedback, app downloads, and active users to drive continuous, iterative improvements
Collaborate with Engineering and Design teams on feature development, testing, quality assurance, and managing product launches with robust go-to-market strategies
Own the product experience for Customer Care Agents, including integrated tools like the Contact Control Panel (CCP) and Agent Workspace. Focus on developing and optimizing workflows, screen pops, scripting, and knowledge integration to reduce Average Handle Time (AHT) and improve First Contact Resolution (FCR)
Analyze support ticket data, contact center metrics, and agent feedback to identify top customer pain points and product defects, feeding validated insights directly into the core product roadmap
Ensure a seamless and consistent experience and data continuity for customers transitioning between self-service channels (App, my.arlo.com) and assisted channels
Develop a specific roadmap for agent-facing tools and system integrations within the Customer Care environment to maximize agent efficiency and effectiveness
Stay informed on industry best practices and emerging technologies, especially in Contact Center as a Service (CCaaS) platforms (e.g., AWS Connect) and AI-powered support tools
Partner effectively with Engineering, Design, Marketing, Sales, and Support Operations teams to align goals and ensure successful product delivery
Present product vision, updates, roadmaps, and key metrics to stakeholders and leadership across the organization
Provide guidance and mentorship to junior product managers and foster a learning-focused culture within the product organization
Utilize generative AI tools to accelerate the product lifecycle and improve collaboration
Leverage AI tools to rapidly generate, summarize, and refine PRDs and user stories. Use AI features in product management platforms to assist in objective feature prioritization
Utilize generative AI tools to accelerate the initial prototyping phase, translating concepts into modifiable wireframes and mockups for quicker validation
Apply AI tools to analyze large quantities of qualitative and quantitative data (support tickets, app reviews, user interviews) to synthesize key insights and prioritize opportunities at scale
Understand the impact of AI-assisted Integrated Development Environments (IDEs) on engineering velocity, code quality, and time-to-market
Qualification
Required
5+ years as a Product Manager with a focus on mobile and web applications
Proven success in launching and growing consumer-facing mobile and web apps
Experience managing the product lifecycle for internal-facing tools or contact center technology (e.g., Salesforce Service Cloud, Zendesk, or AWS Connect) is a strong plus
Strong knowledge of user-centered design principles and agile methodologies
Excellent analytical, communication, and interpersonal skills
Passion for creating exceptional user experiences
Preferred
Experience with home security or IoT products is a plus
Benefits
Bonus
Equity
Full range of benefits
Company
Arlo Technologies, Inc.
We are a passionate and diverse group of thought leaders, creators, and developers across all disciplines dedicated to changing how people protect and connect with the people and things they love.
201-500 employees
H1B Sponsorship
Arlo Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (15)
2023 (9)
2022 (8)
2021 (19)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-07-01IPO
Leadership Team
Amy Rothstein
Board Member
Recent News
2026-01-11
2026-01-09
2026-01-06
Company data provided by crunchbase