Apply on Employer Site

University of Arkansas · 15 hours ago

Manager - Client Services

Fayetteville, AR

Full-time

Onsite

Mid, Senior Level

$75K/yr - $86K/yr

5+ years exp

The University of Arkansas is a leading institution known for its research activity and vibrant community. The Manager of Client Services will provide leadership and operational oversight for the interface between facilities management and the campus community, ensuring effective management of work and project requests while fostering relationships across campus.

E-LearningEducationHigher Education

Culture & Values

No H1B

Responsibilities

Provide leadership and operational oversight for the interface between facilities management and the campus community

Oversee the single point of entry for all work and project requests coming into Facilities Management

Manage the work control process through Facilities Management’s Service Center and ensure requests are routed, coded, and charged in accordance with current policies

Lead our client outreach program to ensure we provide departments with value-added information on the status of work, their facilities, and discuss facility support requirements for their operational needs

Oversee the campus’ building executive program to include training, communication, and management of building executive assignments

Oversee the program to distribute and maintain accountability of keys for campus

Oversee the campus outdoor reservation processes

Supervise, mentor, and train staff, manage project timelines and budgets, and foster relationships with stakeholders across campus

Qualification

Customer service experienceFacilities management experienceComputerized work order systemSupervisory experienceFAMISWorkdayOrganizational skillsCommunication skillsCollaboration skillsAttention to detail

Required

Bachelor's degree in business administration, facilities management, operations management, or other related field from an accredited institution of higher education

At least five years of experience in customer service or a facility management organization

Experience with utilization of a computerized work order management system