Komatsu ยท 18 hours ago
Help Desk Technician
Springboro, OH
Full-time
Onsite
Entry Level
1+ years expKomatsu is a world leader in construction, mining, forestry, and industrial heavy equipment. They are seeking a Help Desk Technician to provide technical support to internal clients, troubleshoot IT issues, and ensure high customer satisfaction.
ConstructionIndustrialManufacturing
Responsibilities
Provide first-line technical support via phone, email, or in-person to end-users
Troubleshoot and resolve hardware and software issues for desktops, laptops, and mobile devices
Install, configure, and maintain operating systems and software applications
Assist with account provisioning and password resets
Assist in the setup and maintenance of IT equipment and infrastructure
Collaborate with senior technicians to escalate and resolve complex technical issues
Document and track support requests in our ticketing system
Ensure a high level of customer satisfaction through effective communication and issue resolution
Stay up-to-date with the latest technology trends and industry best practices
Adhere to federal and state regulations
Adhere to all company policies, processes, and procedures
Performs other duties as requested, directed, or assigned
Predictable and reliable attendance
Qualification
Required
Associates degree in an Information Technology discipline or related field of study or equivalent experience
Minimum one (1) year experience in IT help desk or support level function
Proficient understanding of computer hardware and software
Experience with Windows and macOS operating systems
Familiarity with Microsoft Office Suite and cloud-based productivity tools
Strong problem-solving skills and attention to detail
Excellent communication and customer service skills
Previous help desk or customer support experience
Eagerness to learn and a passion for technology
A strong desire to build a career in IT support
Preferred
Relevant IT certifications (CompTIA A+, Network+, or similar) preferred
Benefits
Paid time off includes 3 weeks vacation, up to 72 hours sick, 15 holidays, and parental leave.
100% company-paid medical, dental, vision, short-term disability, long-term disability, and life insurance.
Flexible Spending Account (FSA) and Health Savings Account (HSA) offerings.
Company provided 401K savings plan with immediately vested matching contributions to help you save for retirement.
Voluntary benefits offerings.
Tuition assistance.
Employee Referral Program.
Employee development and career growth opportunities.
Company
Komatsu
Komatsu is a manufacturing company that specializes in the development of equipment for the construction industry.
10001+ employees
H1B Sponsorship
Komatsu has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (7)
2022 (3)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Hayden Akers
Partner Integration Manager
Masatoshi Ueno
Managing Director, office of CTO@Silicon Valley
Recent News
2024-11-07
Company data provided by crunchbase