AAA Club Alliance · 1 day ago
Roadside Assistance, Tow Technician
Chester, VA, 23836
Full-time
Onsite
Entry Level
$23.25/hr - $23.25/hr
3+ years expAAA Club Alliance is hiring a Tow Truck Technician to join their Roadside Assistance team in Chester, VA. The role involves providing towing and recovery services, as well as other roadside assistance services while ensuring member safety and satisfaction.
Consumer Services
Responsibilities
Provide tow and recovery services using established guidelines and quality control procedures
Provide lock-out, fuel delivery, battery jump starts and tire change services using established guidelines and quality control procedures
Communicate with members effectively to keep them informed and to ensure their safety
Make sound decisions regarding the safe service of vehicles and to accommodate member needs
Enter call information accurately into in-truck technology, process payments, handle cash and complete reports as required
Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met. Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use
Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand
Other duties as assigned
Qualification
Required
Must be at least 21 years old
Completion of a high school diploma or equivalent
Must possess and maintain a valid driver's license for the state where you reside
Must have ability to pass a physical examination on a bi-annual basis as required by Department of Transportation and/or Company policy
Satisfactory pre-and post-employment screening results, including criminal, drug and motor vehicle screening
Must successfully complete required departmental training courses within 60 days of hire
Must attain and maintain all state and local licensing requirements
Ability to successfully complete any additional future department training as required. (May need to adjust your schedule to attend training)
Ability to communicate effectively in writing, verbally and using assigned technology
Ability to use hand tools to provide service
Basic skills using email and GPS (Global Positioning Systems)
Ability to operate passenger vehicles and light-medium duty trucks while primarily working from a service vehicle
Ability to operate manual and automatic transmissions vehicles
Ability to lift and carry equipment weighing up to 75 pounds; ability to bend, kneel and balance to change tires, inspect and to push vehicles
Preferred
3 years of experience in an automotive/mechanical environment, or technical school or a minimum of 3 years of experience in a sales and/or customer service role is preferred
Benefits
8 Paid Holidays
401(k) plan with company match up to 7%
Health, Dental, Vision and Life Insurance
Tuition Reimbursement up to $5250 per year and professional certifications
Complimentary AAA Membership including product and service discounts
PAID training to qualified candidates
PAID uniforms
Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
Company
AAA Club Alliance
For more than 100 years, we’ve been helping people get to where they’re going.
Founded in 1900Wilmington, Delaware, US
1001-5000 employees
H1B Sponsorship
AAA Club Alliance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (3)
2022 (5)
2021 (1)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Tom Wiedemann
President & CEO
Cathy Ovchar
EVP and CFO
Company data provided by crunchbase