SecurityRI.com ยท 6 hours ago
Information Technology Help Desk Technician
North Providence, RI
Full-time
Onsite
Entry, Mid Level
2+ years expSecurityRI is Rhode Island's trusted provider of professional security guard services and managed IT solutions. They are seeking an experienced IT professional to support clients by diagnosing and resolving technical issues independently from day one.
Cyber SecurityInformation TechnologyNetwork Security
Responsibilities
Independently diagnose and resolve technical issues across workstations, servers, networks, applications, and security infrastructure
Respond promptly to support requests via phone and ticketing system
Provide expert guidance to clients on technical problems and solutions
Recommend and implement appropriate upgrades, modifications, and best practices
Manage complex ticket queues with minimal supervision
Troubleshoot hardware, software, network connectivity, and security issues
Perform workstation, server, and network maintenance and administration
Document technical solutions and maintain accurate knowledge base
Escalate appropriately while maintaining ownership of resolution
Collaborate with senior technicians on complex escalations
Participate in quarterly client reviews and technical planning
Contribute expertise to team problem-solving sessions
Participate in rotating after-hours support schedule (mandatory)
Onsite client service as needed
Additional technical projects based on expertise
Qualification
Required
2+ years hands-on IT help desk or support experience
Strong working knowledge of Windows 10/11 and Windows Server environments
Proven ability to troubleshoot network connectivity, DNS, DHCP issues
Experience with Active Directory user/group management
Solid understanding of TCP/IP networking fundamentals
Hands-on experience with common business applications (Office 365, email systems)
Practical knowledge of firewalls and basic security concepts
Demonstrated experience with ticketing systems and documentation
Independent problem-solver who can work without constant supervision
Excellent customer service skills with professional client-facing demeanor
Strong diagnostic and analytical thinking
Ability to prioritize and manage multiple urgent issues simultaneously
Clear technical communication for both technical and non-technical audiences
Self-directed with strong time management skills
Preferred
CompTIA A+, Network+, or Security+ certification
Experience with RMM (Remote Monitoring & Management) tools
Familiarity with backup solutions and disaster recovery
Basic scripting or automation experience
MSP (Managed Service Provider) environment experience
Benefits
401(k) with company match - we invest in your future
Performance-based bonuses tied to both individual achievement and company success
Health insurance options
Paid time off and holidays
Professional development support for advanced certifications
Stable, local company with long-term career advancement
Modern tools and infrastructure
Collaborative environment with experienced senior technicians
Company
SecurityRI.com
SecurityRI.com provides managed IT services, cyber security, penetration testing, patrol, and surveillance cameras services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Gian G.
CEO
Recent News
Providence Business News
2025-08-05
Company data provided by crunchbase