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Heiden, LLC · 19 hours ago

Account Manager - Metal Fabrication

Manitowoc, WI

Full-time

Onsite

Mid Level

Heiden LLC is a stable and growing manufacturing company that is hiring an Account Manager – Metal Fabrication to manage and support their existing customer base. This role involves customer communication, internal coordination, and long-term account ownership, with opportunities for skill development in estimating.

ManufacturingPrecious Metals

Responsibilities

Serve as the primary point of contact for assigned customers

Manage customer inquiries, orders, changes, and issue resolution

Develop a deep understanding of customer requirements, pricing, and order history

Work closely with estimating, engineering, production, purchasing, and scheduling

Monitor open orders, delivery commitments, and backlog

Proactively address risks to customer satisfaction and on-time delivery

Support and progressively learn estimating and quoting activities

Document customer knowledge to support continuity and cross-training

Reviewing open orders and delivery timelines

Responding to customer questions or change requests

Coordinating internally to keep jobs on schedule

Sitting in on estimating discussions or learning pricing structure

Updating account notes and customer documentation

Qualification

Account managementCustomer serviceERP experienceCRM experienceWillingness to learnTechnical drawings knowledgeEstimating skillsOrganization skillsCommunication skills