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Karman Space & Defense · 23 hours ago

Information Systems Manager

Huntington Beach, CA

Full-time

Onsite

Senior Level

$130K/yr - $140K/yr

5+ years exp

Karman Space & Defense is a company that provides concept-to-production solutions for mission-critical systems. The IT Operations Manager will play a key role in driving operational excellence and supporting the effective delivery of IT services while managing vendor relationships and aligning IT operations with business needs.

Defense & Space

No H1B

U.S. Citizen Only

Responsibilities

Establish and maintain IT service management (ITSM) frameworks, leveraging industry standards such as ITIL

Monitor service performance metrics and ensure alignment with defined SLAs and KPIs

Drive service delivery excellence through continuous improvement initiatives

Oversee IT service desk operations, ensuring efficient incidents and service request resolution

Effectively manage IT resources, including staffing, budget, and equipment, to meet organizational demands

Ensure the IT team is equipped with the tools and support necessary to deliver high-quality services

Oversee procurement processes to ensure cost-effective acquisition of IT products and services

Define and monitor IT operations, service, and vendor management KPIs

Conduct regular audits and assessments to identify improvement opportunities

Champion best practices and foster a culture of continuous improvement within IT operations

Participates in developing and implementing comprehensive IT operations, service management, and vendor management strategies that align with the organization's business objectives

Oversee the execution of IT initiatives, ensuring they are delivered on time and within budget

Identify and utilize emerging technologies to enhance business operations and improve efficiency

Aligning IT objectives with business goals to promote innovation and gain a competitive advantage

Collaborate with business units to understand IT needs and deliver tailored solutions

Communicate IT plans, progress, and achievements to senior management and stakeholders

Foster cross-functional collaboration to ensure seamless integration of IT services

Foster a culture of compliance and accountability across the organization

Ensure IT systems and infrastructure's reliability, stability, and performance

Lead incident response efforts, minimizing disruptions and ensuring business continuity

Foster strategic partnerships with key vendors to drive innovation and service excellence

Assists in developing and implementing comprehensive cybersecurity policies, procedures, and controls aligned with NIST SP 800-171, NIST SP 800-53, and CMMC frameworks

Ensure policies are effectively communicated and integrated across all departments

Plan and oversee internal and external audits to evaluate SOX, NIST and CMMC standards compliance

Qualification

ITILIT service managementVendor managementStrategic planningIT infrastructureResource managementAnalytical skillsLeadershipInterpersonal communicationProblem-solving

Required

Associates Degree in Information Technology, or a related field (or relevant experience)

Minimum of 5-10 years of progressive experience in IT operations, service management, or vendor management, including at least 5 years in a leadership role

In-depth knowledge of IT infrastructure, ITSM frameworks (e.g., ITIL), and vendor management practices

Proven track record in strategic planning, resource management, and large-scale project execution

Strong analytical, problem-solving, and decision-making skills

Exceptional leadership, team management, and interpersonal communication abilities