ShipMonk · 1 day ago
Sr. Manager - Facilities & Automation Management
Louisville, KY
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expShipMonk is a growth partner for merchants, providing cutting-edge technology and fulfillment solutions. The Sr. Facilities & Automation Maintenance Manager is responsible for overseeing maintenance operations across multiple fulfillment centers, ensuring all systems are operational and efficient while leading a team of maintenance technicians and driving automation strategies.
E-CommerceLogisticsSaaSShippingSupply Chain ManagementWarehousing
Responsibilities
Manage maintenance operations across multiple buildings, each supported by in-house maintenance technicians
Lead, monitor the performance, and coach the maintenance team, developing their troubleshooting skills to move beyond basic part replacement. Act as the first line of defense for complex issues, teaching technicians to use data and diagnostic tools to identify root causes
Ensure each building is adequately staffed and properly equipped to meet operational needs, with a focus on future-proofing skills for robotics and automation
Develop and implement systemic maintenance reporting and escalation protocols. Ensure clear visibility into equipment status, severity levels, and resolution timelines to prevent unexpected downtime
Oversee maintenance ticketing systems to track and resolve issues efficiently. Lead by example in keeping open lines of communication with operations stakeholders regarding open issues
Implement Standard Work procedures for maintenance technicians to ensure consistency and accountability across all sites
Ensure the smooth, ongoing operation of all facilities in the region, prioritizing safety and efficiency. Partner with LP & Safety department on policy development and ensuring adherence to OSHA and safety regulations
Perform and monitor preventive maintenance on Powered Industrial Trucks (PITs), advanced conveyor systems, and future automation equipment/robotics
Implement a predictive maintenance strategy, leveraging data analysis to identify and escalate potential issues before they affect operations. Take ownership over ensuring the facilities and equipment are supporting shared operational goals
Manage the financial side of maintenance operations, ensuring accountability for spending and tracking expenditures against the region’s maintenance budget
Manage vendor relationships, standard of work, and negotiate contracts for cost efficiency and quality
Develop and manage the annual budget for the region's maintenance operations
Ensure the timely and accurate completion of facility inspections and maintenance reports
Be available after hours to address emergencies and provide support to the facilities
Communicate vertically with senior leadership and other departments to ensure alignment on goals and objectives
Qualification
Required
A Bachelor's degree in Engineering (Mechanical, Electrical, Civil, or Industrial), Facilities Management, Construction Management, or a related technical/business field
Alternatively, demonstrable equivalent experience (10+ years of progressive leadership experience in facilities/maintenance in complex industrial environments) may be considered, but a degree is strongly preferred to ensure a solid foundation in engineering and management principles
Relevant professional certifications are highly valued, such as a Certified Facility Manager (CFM) or Facility Management Professional (FMP) certification from the International Facility Management Association (IFMA)
Proven experience in managing maintenance teams across multiple locations with an emphasis on coaching and skill development
Strong, engineering-minded familiarity with both electrical and mechanical sides of automation, particularly with complex conveyor systems, PLCs, and a vision for integrating future robotics
Knowledge of and experience working with PIT PMs, conveyor system PMs, and ticketing systems like Limble
Demonstrated experience in developing and implementing systemic reporting mechanisms and structured escalation protocols
Strong financial management skills, including the ability to manage budgets, negotiate vendor contracts, control costs, and track maintenance spending
Excellent communication skills, with a strong focus on vertical communication to senior leadership
Partner effectively and in timely manner with cross-functional teams, including ops, IT, inventory, transportation, etc
The ability to anticipate maintenance issues using data analysis and address them proactively through systemic fixes, not just quick patches
A 'Builder' mentality and a 'Change the Score' leader. A desire to build mechanisms from scratch and elevate the skill level of the entire department
50% travel flexibility required, with availability to visit regional facilities as needed
Strong problem-solving skills and the ability to make critical decisions under pressure in a fast-paced environment
Company
ShipMonk
ShipMonk offers direct-to-consumer fulfillment and technology tools for e-commerce companies.
1001-5000 employees
H1B Sponsorship
ShipMonk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (9)
2023 (2)
2022 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$365MKey Investors
Periphas CapitalSummit PartnersSJF Ventures
2021-01-27Private Equity· $65M
2020-12-02Private Equity· $290M
2018-10-29Series A· $10M
Leadership Team
Kevin Sides
Co-Founder/Chief Executive Officer
Jan Bednar
Founder & Board Member
Recent News
Seattle TechFlash
2025-08-21
2025-08-13
Company data provided by crunchbase