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Cenikor Foundation · 17 hours ago

IT Systems Specialist - Houston, TX

Houston, TX

Part-time

Onsite

Entry, Mid Level

2+ years exp

Cenikor Foundation is a nonprofit organization dedicated to service and support for the community. They are seeking an IT Systems Specialist to provide technical support and training to end users, manage IT assets, and collaborate on various IT projects.

Addiction TreatmentHealth CareNon ProfitSocial

Responsibilities

Provide technical and application support, guidance and training to end users

Provide support for desktops, laptops, tablets, smart phones, network printers and applications

Provide direct, phone and email support to end users

Enter and track issues until resolved using a centralized support ticketing system

Identify, prioritize and problem-solve technical and user incidents

Develop knowledge base/self-help documents/materials, and training materials in collaboration with Training and Help Desk support teams

Perform installations, repairs and preventative maintenance of workstations

Document, maintain, analyze and troubleshoot desktops and applications issues

Create and maintain IT asset documentation, and device configurations

Participate in IT related team meetings and complete follow-up tasks as assigned

Collaborate with internal and external IT partners/teams as required

Work independently on minor projects and daily ongoing tasks/support

Assist with special projects when needed and work in team environments on local and foundation-wide IT projects

Research, evaluate, and stay current on emerging technologies and tools

Update knowledge base with documented resolutions and escalate problems as necessary to your supervisor

Ensure completion of Big 5 performance management tool by the required deadline and use of SMART goals to support annual performance compensation review

Uphold the core principles of Cenikor's culture and create a positive working environment for all team members

Perform additional duties as assigned and consistent with the non-exempt functions as assigned in this job description

Qualification

Technical supportClient/server applicationsWindows PowerShellActive DirectoryMicrosoft certificationsITIL certificationsDesktop configurationsOffice365Windows 10 to 11Communication skillsOrganizational skillsTeam collaborationProblem-solvingAttention to detail

Required

Proven and demonstrated strong technical working knowledge of business networking environments

Ability to troubleshoot client/server applications and the ability to learn new environments with minimal supervision

Ability to work with attention to detail and excellent organizational skills

Ability to evaluate, identify, and adjust tasks and project assignments based on resource capacity, skillsets, and availability

Ability to work effectively with a wide range of team members in a diverse community

Self-starter with desire to learn and eagerness to elevate the efficiency of the department and agency

Strong oral and written communication skills

Ability to be both patient and persistent with follow through until task completion

Ability to consistently uphold the Core Principles of Cenikor's Culture: Demonstrate mission of service to our clients, Positive, respectful communication with both staff and clients, Demonstrate self-motivation and perseverance to achieve goals, Role model appropriate, professional behaviors including appropriate client boundaries, Work effectively as part of a team, helping to set up others for success

IT related Associate's degree or equivalent from 2-year college or technical school

Minimum 2 years' experience with the following: Similar duties supporting approximately 200+ end users, Desktop configurations, application deployment and OS upgrades, Windows PowerShell, Office365, Active Directory, Windows 10 to Windows 11, Client / Server Networking, All MS Office products

Valid Driver's License required