State of Louisiana · 1 day ago
IT TECHNICAL SUPPORT ANALYST 1
Houma-Thibodaux Area
Full-time
Onsite
Entry Level
$47K/yr - $84K/yr
3+ years expThe State of Louisiana is seeking an IT Technical Support Analyst 1 for the Northwest Louisiana Human Services District's Operations IT Department. This role involves providing technical support and ensuring the smooth delivery of technology services across multiple facilities within the District.
Government Administration
No H1B
Responsibilities
Receives technical and administrative direction from and serves as assistant to the IT Tech Support Analyst 3
Primary focus are in the areas of computer operations, end user and desktop support (hardware and software)
Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services
Provides technical support for internal end users on routine hardware and software problems including operating system support, application support, system access problems and database support services across the District
Administer new user accounts and provides network access according to needs and permissions
Sets up, configures desktop computers, peripherals, and accounts assigning levels of access
Installs software, and repairs hardware and peripherals
Performs remote and/or onsite support to resolve technical support requests
Responsible for changing backup tapes as assigned
Troubleshoots and diagnoses problems with computer equipment, implements corrective action procedures with prescribe guidelines
Participates in orientation of new employees
Assists Supervisor with updating hardware/software network wide; deployment of hardware including telecommunications and hand-held devices; coordination of video conferencing and other audio-visual equipment
Assists in maintaining inventory of IT assets by keeping equipment databases current and conducts onsite validation of property annually
Serves as IT Tech Support Analyst backup when assigned
Qualification
Required
Three years of experience in information technology; OR
Six years of full-time work experience in any field plus one year of experience in information technology; OR
An associate's degree in information technology plus one year of experience in information technology; OR
A bachelor's degree plus one year of experience in information technology
A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field
Benefits
Parental Leave – Up to six weeks paid parental leave
Holidays and Leave – State employees receive the following paid holidays each year: New Year's Day, Martin Luther King, Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day and Christmas Day. Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works).
Company
State of Louisiana
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chancellor Donald, M.D.
Chief Medical Officer
Chase Hymel
Chief Information Security Officer (CISO)
Company data provided by crunchbase