Apply on Employer Site

The New York Public Library · 12 hours ago

PC/LAN Support Technician Level I

Bronx, NY

Full-time

Onsite

New Grad, Entry Level

$73K/yr - $73K/yr

The New York Public Library is seeking a PC/LAN Support Technician Level I to join their IT Service Delivery team. The role involves providing technology support for over 13K+ endpoints, troubleshooting and maintaining computer systems, and managing service requests to ensure timely resolutions of technical issues.

Libraries

H1B Sponsor Likely

Responsibilities

Provide exceptional customer service to our end-users

Communicate effectively with all end-users in order to keep them updated on all pending issues

Fulfill all responsibilities as a member of the Service Delivery team, including but not limited to providing technical support, installing new hardware/software, attending meetings, working on technology projects, following standard processes and procedures

Use sound judgment and time management skills to prioritize all assigned tasks

Occasionally perform installation or replacement of network equipment under the supervision of the Technology Infrastructure staff

Performs related duties as required

Qualification

A+ CertificationTroubleshooting PCsWindowsMac OSMS Office SuiteComputer hardware knowledgeInstall/configure computersCustomer serviceMultitasking

Required

Bachelor's Degree in Computer Science (or related field) - OR - High School Diploma and relevant experience in IT support

A+ Certification

Experience in troubleshooting PCs, printers, and other computer-related equipment

Experience working in Windows and Mac OS environments

Demonstrated customer service

Successfully demonstrated advanced skills in at least two of the following: MS Office Suite 2016 and above, Apple MacOS 12 and above, Windows 10 and 11

Successfully demonstrated experience with and current knowledge of computer hardware and software

Ability to install and configure desktop and laptop computers running Windows and Apple MacOS operating systems, as well as common peripherals (e.g., printers, scanners)

Demonstrated ability to multitask and prioritize varying projects

Preferred

A valid driver's license with an acceptable Motor Vehicle Record is highly preferred

Company

The New York Public Library

Glassdoor4.1

The New York Public Library is a free provider of education and information for the people of New York and beyond.

Founded in 1895

New York, NY, US

1001-5000 employees

http://www.nypl.org

H1B Sponsorship

The New York Public Library has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (2)

2021 (1)