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Encore · 14 hours ago

Hybrid Analyst

Cincinnati, OH

Full-time

Hybrid

Entry, Mid Level

Encore Technologies is focused on optimizing technology and processes for hybrid work environments. The Hybrid Analyst will manage technology infrastructure and tools that support both in-office and remote work to ensure seamless collaboration and productivity.

Event ManagementEvent PromotionEvents

Responsibilities

Meet regularly with department contact

Identify all eligible systems within the department and provide a list to the department contact and department director

Quote and order all necessary computers and accessories

Update refresh database with refresh dates

Ensure new computers will match cut sheets

Identify special BMI software packages and verify licensure. If licensing is not valid the coordinator will alert the department, contact and they will need to resolve their licensing issue(s) with BMI

Identify systems that will require an overnight backup and schedule accordingly

Day one support and escalated end user support

Lead refresh team into department and introduce technician team Lead to department contact

Be available for initial escalations and any issues that arise

Other duties as assigned

Qualification

Microsoft OfficeProject ManagementIT Systems KnowledgeCommunication SkillsPerformance ImprovementCustomer ExpectationsProject SchedulingMeeting MinutesSubcontractor EvaluationCross-functional CollaborationFacilitationNegotiation