Merlo America ยท 13 hours ago
Service Technician Specialist
Rock Hill, SC
Full-time
Onsite
Entry, Mid Level
2+ years expMerlo America is the U.S. branch of Merlo Group, an Italian family-run company specializing in telehandlers and advanced material-handling machinery. The Service Technician Specialist will be responsible for resolving complex technical issues, providing maintenance and repair input, and supporting the development of technical training materials.
Machinery
Responsibilities
Deliver dealer and customer satisfaction through quality and timeliness of support provided
Provide technical assistance to dealer/customer network
Serve as the technical liaison with parts operation
Maintain accurate records and provide special reports as requested
Complete thorough inspection and correction of any service or operating issues on machines prior to shipment to the dealer/customer
Inspection process involves completion of the Receiving Inspection Form (RIF) and Pre-Delivery Inspection (PDI) form for feedback to global manufacturing for product improvement
Field technical problem resolution coordination with global technical support and engineering
Identify repetitive failure patterns, recommend and manage field product improvements or other product support campaigns for the products sold in the US market
Assist with product technical training when required
Maintain relationships/contacts with dealers, suppliers, end-users, and all Merlo Operating units
Fulfill other duties as assigned by the Manager of Product Support
Qualification
Required
2+ years of experience working with construction equipment
Willingness to travel up to 20%
Experience working in a manufacturing setting
High energy, self-motivation, and a proactive mindset
Strong computer literacy and communication skills (written + verbal)
Flexibility to work evenings and weekends when needed
Ability to follow technical instructions and troubleshoot independently
Strong technical aptitude and decision-making skills
Capacity to manage multiple complex projects under tight deadlines
Excellent organizational skills and attention to detail
Ability to adapt quickly, solve problems, and shift priorities
Team-oriented with the ability to work independently
Familiarity with safety practices and occupational hazards
Professionalism, reliability, and a calm demeanor under pressure
Preferred
High school diploma or Associate's degree (preferred)
Company
Merlo America
Merlo America represents Merlo Group, a global leader in telehandler technology and design.Headquartered in South Carolina, Merlo America delivers innovative solutions in material handling,forestry, construction and agriculture, designed and manufactured in Italy.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase