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Ondaro (formerly Cask NX) · 1 day ago

Principal Consultant - Functional Lead - Court Case Management

California, United States

Full-time

Onsite

Senior Level, Lead/Staff

$150K/yr - $200K/yr

Ondaro is an industry-recognized leader and pure-play ServiceNow Elite partner, specializing in digital transformation for enterprise clients. The Principal Consultant - Functional Lead will guide clients in adopting ServiceNow best practices, focusing on business process re-engineering and translating complex requirements into effective solutions.

Business DevelopmentConsultingInformation Technology

Growth Opportunities

No H1B

Responsibilities

Lead workshops with senior client stakeholders to redefine and optimize business processes at the portfolio level, with an emphasis on holistic process improvement and alignment with long-term business goals

Collaborate with technical architects and delivery teams to translate complex business needs into scalable solutions on the ServiceNow platform

Craft strategic roadmaps, high-level process frameworks, and executive-level documentation to support initiatives and decision-making

Engage directly with senior managers and executives to align initiatives with organizational objectives, utilizing data insights to support long-term strategies

Leverage data and industry expertise to drive portfolio analysis, enabling clients to optimize their business structures and achieve portfolio-wide efficiencies

Support clients in envisioning ServiceNow's capabilities and future-proofing their portfolio strategy to deliver value across the organization

Qualification

Court Case ManagementServiceNow SolutionsBusiness Process Re-engineeringFinancial AnalysisOrganizational Change ManagementAgile MethodologiesExecutive CommunicationTechnical CollaborationBusiness AcumenCapability Mapping

Required

BS or BA degree in Business or related field or equivalent experience

Court or Administrative Adjudication Case Management Expertise

Proven track record of influencing senior stakeholders, with the ability to present complex ideas clearly and advise on long-term business transformations

Skilled in portfolio budgeting, cost analysis, and financial modeling, focusing on portfolio-level impacts

Ability to work with architects to translate business requirements into platform-level configurations without managing individual project tasks

Solid understanding of OCM principles, ensuring smooth transitions for enterprise-level changes

Familiarity with Agile, hybrid delivery models, and frameworks like SAFe, focusing on portfolio and program-level governance over individual project delivery

Ability to design and implement business process frameworks that support enterprise-wide strategy