Infinite Computer Solutions · 18 hours ago
Customer Service - Inbound / Outbound Call
United States
Full-time
Remote
New Grad, Entry LevelInfinite Computer Solutions is seeking a Customer Service Representative to join their Contact Center team. The CSR will be responsible for managing customer inquiries through various communication channels and ensuring timely and professional service. This role involves utilizing software applications to resolve issues and document customer interactions accurately.
Artificial Intelligence (AI)BlockchainBusiness IntelligenceCloud InfrastructureConsultingDeveloper PlatformIT InfrastructureMachine LearningQuality AssuranceSoftware Engineering
Hiring Manager
Venkadesh Babu
Responsibilities
Answer inbound telephone calls as well as customer inquiries in other channels (email, chat, SMS) as needed in a courteous, timely, and professional manner following established guidelines and policies
Make outbound calls as necessary based on business needs and reminding them of upcoming appointments
Resolve or escalate customer inquiries in a timely manner
Encourage use of electronic communication with customers
Liaise and coordinate with health care professionals about schedules, patients and any changes
Resolve scheduling conflicts as they occur
Accurately documents all customer interactions using Case Management or Customer Relationship Management (CRM) system
Follow SOPs and policies
Maintain a high degree of quality with each customer interaction as measured by internal quality monitoring forms and customer satisfaction surveys
Follow-up established escalation process for customer inquiries requiring more investigation and/or a higher level of support
Use frequently asked questions (FAQs) and help look up and provide information to inquiries
Utilize departmental knowledge bases and training material to answer customer inquiries
Maintain up-to-date knowledge of policies and procedures as applicable
Adhere to published schedule according to attendance guidelines
May be required to work some weekends and holidays
Perform other duties as assigned
Qualification
Required
Ability to answer inbound telephone calls as well as customer inquiries in other channels (email, chat, SMS) in a courteous, timely, and professional manner following established guidelines and policies
Ability to make outbound calls as necessary based on business needs and reminding customers of upcoming appointments
Ability to resolve or escalate customer inquiries in a timely manner
Encouragement of use of electronic communication with customers
Ability to liaise and coordinate with health care professionals about schedules, patients and any changes
Ability to resolve scheduling conflicts as they occur
Accurate documentation of all customer interactions using Case Management or Customer Relationship Management (CRM) system
Following SOPs and policies
Maintaining a high degree of quality with each customer interaction as measured by internal quality monitoring forms and customer satisfaction surveys
Following up established escalation process for customer inquiries requiring more investigation and/or a higher level of support
Using frequently asked questions (FAQs) and help look up and provide information to inquiries
Utilizing departmental knowledge bases and training material to answer customer inquiries
Maintaining up-to-date knowledge of policies and procedures as applicable
Adhering to published schedule according to attendance guidelines
Ability to work some weekends and holidays if required
Performing other duties as assigned
Company
Infinite Computer Solutions
Next-Gen Business Technology Platformization™, AI and Product Engineering Services.
Founded in 2001
10001+ employees
H1B Sponsorship
Infinite Computer Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (563)
2024 (333)
2023 (378)
2022 (316)
2021 (389)
2020 (496)
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-02-03IPO
Leadership Team
Khaja Lohar
Assistant Vice President
Recent News
2025-11-19
2025-10-09
2025-05-07
Company data provided by crunchbase