M&R Hotel Management · 6 days ago
Director of Sales & Marketing - New York, NY
New York, NY
Full-time
Onsite
Director/Executive
$80K/yr - $110K/yrM&R Hotel Management is seeking a Director of Sales & Marketing to lead their segmented sales efforts and achieve revenue goals for the hotel. The role involves developing sales strategies, managing daily sales activities, and building long-term customer relationships.
ConsultingHospitalityHotelProperty Management
Responsibilities
Develops, implements, and sustains aggressive solicitation program focused on increasing business
Achieves monthly, quarterly, and annual Group & Transient booking goals
Works with the management team to create and implement a sales plan addressing revenue, customers, and the market for the segments
Assists with the development and implementation of brand & local promotions, both internal and external
Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals)
Recommends booking goals for sales team members for properties within area
Monitors all day-to-day activities of direct reports
Participates in sales calls with members of the sales team to acquire new business and/or close on business
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Analyzes market information by using sales systems and implements strategy to achieve financial room and catering goals for each property
Assists Revenue Management with completing accurate six period projections
Reviews sales guest satisfaction results to identify areas of improvement
Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels
Meets with guests during pre-and post-meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction
Empowers employees to provide excellent customer service
Observes service behaviors of employees and provides feedback to individuals and/or managers
Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement
Ensures that a customer recognition program is in effect throughout Sales
Executes and supports the company’s customer service standards
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company
Gains understanding of each property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event
Develops and manages relationships with key stakeholders, both internal and external
Works collaboratively with on and off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative
Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations
Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO managers and customers
Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation
Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
Utilizes all available on the job training tools for employees
Building successful relationships with clients
Qualification
Required
Strong written and verbal communication skills
Excellent organizational and problem-solving abilities
Preferred
Prior brand experience (Hilton, Marriott, IHG, Choice) highly preferred
Company
M&R Hotel Management
M&R Hotel Management is a hospitality management company.
Founded in 1992
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase