Nascentia Health · 23 hours ago
LPN, Customer Service Center
Syracuse, NY
Full-time
Onsite
New Grad, Entry Level
$19.57/hr - $29.35/hrNascentia Health is leading the way in home care, post acute care and long-term community health. The CSC LPN is responsible for assessing documents from various sources and entering accurate information into client charts, while promoting continuity of care and quality assurance in home care planning.
Health Care
Responsibilities
Document all necessary information provided by the referral source into the client’s electronic medical record
Answer inquiry calls from clients, families, physician offices, community agencies and insurance companies
Update referral information as appropriate
Perform coding review with proper training
Participate in quality improvement activities related to home care planning and coordination
Adhere to quality standards including the confidentiality of client information
Promote positive relationships among referral sources, patients and families
Identify problems and report to CSC RN or CSC RN Team Leader
Provide excellent customer service
Attending meetings and conferences as required
Perform all other duties as assigned
Qualification
Required
Graduate of an accredited licensed practical nursing program with current New York State Licensed Practical Nurse registration
Skills necessary include excellent computer, verbal, and written communication skills
Excellent organizational skills with the ability to prioritize multiple tasks
Excellent customer service both internal and external customers
Able to communicate effectively in English, both verbally and in writing
Ability to sit or stand at a desk 90% of the day
Visual/hearing ability sufficient to comprehend written or verbal communication
Ability to express self verbally and in writing
Must be able to engage in real-time phone communication with clients, caregivers, and providers as a core job function
Frequently uses a laptop computer to enter orders and obtain product information
Bloodborne Pathogens Exposure Category III - Employee who rarely has contact with blood and body fluids
Benefits
Retention bonuses
401 with generous Employer match
On-Site Gym (free for all employees)
Medical, Dental, Vision plans
Tuition Reimbursement for BSN after 6 months of employment
Exceptional work/life balance - no rotating shifts
Partially funded HSA
Employee Recognition Platform
Paid Time Off, Holidays, and Extended Sick Leave
Short/Long term Disability
Employee Assistance Program (EAP)
Much More!
Company
Nascentia Health
Nascentia Health has been delivering exceptional home and community based care for 130 years.
Founded in 1890
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kate Rolf, MBA, FACHE
President, CEO
Basil Ariglio
Chief Financial Officer
Recent News
Central New York Business Journal
2025-08-01
Central New York Business Journal
2025-04-19
2022-10-12
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