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Smarte Carte · 12 hours ago

Porter Supervisor - JFK John F Kennedy International Airport - Full-Time

Jamaica, NY

Full-time

Onsite

Mid Level

$21.50/hr - $22.50/hr

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts and other passenger services. The Porter Supervisor will provide direct leadership for the labor force in the passenger terminal areas to ensure operational performance goals are met, while also improving productivity and customer experience.

ConsumerConsumer ElectronicsConsumer GoodsRetail

Responsibilities

Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads

Maintain a safe working environment by monitoring safety procedures and equipment

Perform the same Cart Associate work duties as those supervised, including but limited to: collect and transport carts to ensure carts are available for customer use; provide customer service to airport passengers; light cleaning of carts and rental equipment

Collaborate with workers and managers to solve work-related problems

Review work throughout the work process and at completion to ensure that it has been performed properly

Explain regulations, policies, or procedures

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints

Maintain excellent communication and cooperation with employees, facility management, airline management and other government officials (CBP, TSA, FBI, etc.)

Inspect equipment; carts, CMU’s, Cushman’s, etc., perform emergency maintenance or take equipment out of service, report maintenance needs

Assist with collections, counting/recording money, documenting meter readings

Assess training needs of staff and arrange for or provide appropriate instruction

Other duties as assigned

Qualification

Proven leadership skillsCustomer serviceEffective communicationComputer proficientCash control experienceTeaching skillsTechnologically adeptTime managementTeamworkProblem solvingInterpersonal skillsFlexibilityIntegrity