Neighborly® · 16 hours ago
VP, Systems & Training
Irving, TX
Full-time
Hybrid
Director/Executive
10+ years expNeighborly is a hub of service brands that connects customers to top-notch local experts for home and business services. The Vice President of Systems & Training will oversee training activities, develop strategies for operational excellence, and lead initiatives to enhance customer experience through automation and AI.
Business DevelopmentFranchiseManagement ConsultingService Industry
Responsibilities
Collaborate with brand leadership to develop and execute long-term strategies, annual plans, and budgets aligned with corporate growth objectives
Oversee all 'Sure Start' and training activities, including the design, development, and delivery of technical and operational programs (curriculum, manuals, and multimedia aids)
Evaluate training effectiveness through qualitative and quantitative feedback, collaborating cross-functionally to refine instructional materials and best practices
Develop and manage KPIs and reporting mechanisms to monitor brand health and support franchisee benchmarking
Lead the design and implementation of automation and AI workflows to enhance the customer experience and improve field execution
Partner with Marketing and Operations to bridge gaps between brand design and field execution, ensuring concept uniformity
Partner with leading franchisees and Franchise Business Coaches (FBCs) to develop tools that improve sales, reduce costs, and increase day-to-day efficiency
Set priorities and define methods for work execution, ensuring high-level coordination and follow-through for all brand-level initiatives
Handle sensitive and confidential information with the highest level of professionalism and discretion
Qualification
Required
10+ years of progressive leadership experience in operations, systems, or training within a franchise or multi-location field-service organization
Proven track record of driving operational consistency and scalability across multiple locations
Experience leading through organizational change or digital transformation
Ability to connect high-level brand goals to tactical field execution
Strong ability to lead, mentor, and influence diverse teams and franchise owners
Exceptional writing and speaking skills, comfortable presenting to executive leadership and large franchisee audiences
Skilled at using data to identify operational gaps and implement scalable solutions
Resilience in a fast-paced environment with a focus on active learning and process evolution
Prioritizes team goals over individual achievements and handles constructive feedback with professionalism
A willingness to master brand-specific software and a passion for leveraging technology (AI/Automation) to drive results
Four-year degree in Business, Operations, or a related technical field required
Hybrid working model; Monday-Wednesday in the office, Thursday/Friday from home
On-site at our Irving, Texas headquarters
Travel as needed or determined by the Brand President
Preferred
Direct experience in the lawn & landscape or home services industry is highly preferred
Benefits
Check out our benefits offerings here: Neighborly Benefits
Equity and bonus opportunities
Company
Neighborly®
Neighborly brands repair, maintain, and enhance properties — to make life easier and more enjoyable for homeowners.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-07-09Acquired
Leadership Team
Michael A Davis
Chief Executive Officer
Mike Bidwell
President and CEO
Recent News
2025-05-20
2023-10-16
2023-09-08
Company data provided by crunchbase