Apply on Employer Site

UICGS / Bowhead Family of Companies · 5 days ago

Sales & Customer Service Agent - Bowhead Transport Company

Seattle, WA

Full-time

Onsite

New Grad, Entry Level

UICGS / Bowhead Family of Companies is seeking a full-time Sales & Customer Service Agent for Bowhead Transport. This role serves as a key point of contact for customers, managing freight quotes, bookings, documentation, and billing while ensuring seamless customer experiences in a fast-paced logistics environment.

Information Technology & Services

Responsibilities

Prepare, issue, and track freight rate quotes

Apply tariffs, surcharges, and seasonal adjustments accurately

Advise customers on routing options, sailing schedules, and equipment availability

Identify opportunities for additional services or upsells

Build and maintain strong customer relationships

Create and manage bookings and shipping documentation

Track changes to cargo lists and update records accordingly

Prepare invoices and assist with billing inquiries

Maintain accurate customer and contact records

Communicate cutoff dates, delivery windows, and documentation deadlines

Coordinate with pricing and management on non-tariff or project-specific rates

Ensure booking information aligns with shipped cargo

Manage multiple projects simultaneously with accuracy

Qualification

Sales experienceCustomer service skillsLogistics experienceMicrosoft Office proficiencyTime management skillsAttention to detailProblem-solving abilitiesOrganizational skillsTeam playerCommunication skills

Required

High school diploma or equivalent required

Strong time management skills with the ability to prioritize and handle multiple tasks efficiently

High attention to detail and effective problem-solving abilities

Excellent written and verbal communication skills

Strong organizational and planning capabilities

Proficiency in Microsoft Office, including Excel, PowerPoint, and Word

The ability to be a team player providing reliability, punctuality, creativity, and the drive to be a part of continuing growth and prosperity at Bowhead Transport

Initiative and an eagerness to learn and grow professionally

Must possess a valid driver's license