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Orlando Health · 1 day ago

IT Hosp Contact Center Operator - Orlando Health - ST Cloud - Full Time

Orlando, FL

Full-time

Onsite

New Grad, Entry Level

Orlando Health is a large healthcare system that includes numerous hospitals and services. They are seeking an IT Hosp Contact Center Operator to handle high call volumes, provide excellent customer service, and efficiently manage communication within the organization.

Health CareHospitalMedicalNon Profit

H1B Sponsor Likely

Responsibilities

Answers and processes a high volume of calls accurately, professionally and with a positive attitude

Processes codes and trauma calls quickly and accurately

Monitors various alarm systems in the work area to quickly and efficiently notify appropriate personnel when an active alarm is received

Transfers callers to correct room, department or individual with a warm handoff

Operated specialized computer systems/consoles to facilitate the rapid processing of messages, work orders and services requests

Ability to read, interpret and follow processes, policies and procedures and other related documents

Dispatches appropriate personnel by radio or paging system

Delivers appropriate pages to physicians, on-call personnel and other Orlando Health employees as needed

Familiar with HICS and able to function during emergency situations

Initiates overhead pages accurately and professionally

Maintains flexibility in work schedule in order to meet the needs of the departments 24/7 operations, including weekend and night shifts

Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards

Maintains compliance with all Orlando Health policies and procedures

Maintains current schedules of on-call personnel as appropriate

Meets all Orlando Health mandatory and developmental requirements

Assumes responsibility for professional growth and development and continuing education

Qualification

Customer serviceCall center experienceTyping skillsFollow proceduresFlexibility in schedule

Required

High School graduate or equivalent

Ability to process high call volumes for both patient and internal departments

Outstanding customer service skills

Moderate typing skills

Ability to process codes and trauma calls quickly

Ability to read, interpret and follow processes, policies and procedures and other related documents

Ability to operate specialized computer systems/consoles to facilitate the rapid processing of messages, work orders and services requests

Ability to dispatch appropriate personnel by radio or paging system

Ability to deliver appropriate pages to physicians, on-call personnel and other Orlando Health employees as needed

Familiarity with HICS and ability to function during emergency situations

Ability to initiate overhead pages accurately and professionally

Flexibility in work schedule to meet the needs of the departments 24/7 operations, including weekend and night shifts

Maintaining reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards

Maintaining compliance with all Orlando Health policies and procedures

Maintaining current schedules of on-call personnel as appropriate

Meeting all Orlando Health mandatory and developmental requirements

Assuming responsibility for professional growth and development and continuing education

Preferred

Call Center, customer service experience

Benefits

Outstanding Benefits with a 403(B) match for full and part-time employees.

Retirement Savings plan.

Paid Time Off plan.

Education Assistance programs; Tuition reimbursement, Student Loan repayment program, and Preferred Education Program.

Maternity leave; 4 weeks yearly.

Among many other benefit programs. Benefits do kick in from day one!

Company

Orlando Health

Glassdoor3.9

Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks.

Founded in 1918

Orlando, Florida, USA

10001+ employees

https://www.orlandohealth.com/

H1B Sponsorship

Orlando Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (12)

2024 (6)

2023 (2)

2022 (4)

2021 (3)

2020 (1)