Arvest Bank · 2 days ago
Innovation Tech & Ops (ITO) Sr Product Manager - CIAM
United States
Full-time
Remote
Mid, Senior Level
$105K/yr - $140K/yr
7+ years expArvest Bank is dedicated to customer service and is seeking a Senior Product Manager for their Customer Identity (CIAM) team. This role involves owning the vision and roadmap for a modern identity platform, managing product lifecycles, and collaborating with various stakeholders to enhance customer engagement and trust.
BankingFinanceFinancial Services
Responsibilities
Define strategy, future state, roadmap and success metrics for products and be accountable for the full product lifecycle
Bring solutions to market by owning the entire product development process: problem identification, solution design, requirements, implementation, validation, and measurement
Help navigate technical and design trade-offs and work with a team to find creative solutions that balance speed and quality. Motivate a team to push through challenges and do what it takes to get an initiative out the door
Manage multiple projects and challenging priorities with consistency and transparency while successfully knowing which projects and components of the roadmap to tackle first
Provide support and advice to more junior team members, helping them more effectively deliver on initiative goals as applicable
Define research needs and inform qualitative and quantitative research, working with design to inform key business initiatives and guide team members in that work when relevant
Present and communicate findings to senior leadership regularly, clearly and compellingly. Lead discussions that help inform decision-making across the business
Drive documentation, launch plans, position and message for the product
Assess results and define the next steps. Make decisions that take into account team and company-level trade-offs. Identify the point of diminishing returns and make the case to slow/stop investment. Perform financial analysis with support from the finance team to ensure the benefits justify the costs
Sketch to communicate design ideas for an initiative and partner with the design team to translate them into a higher-fidelity feature representation. Work with the design team to create products that are easy to understand and use
Describe complicated and/or interrelated functionality, slice product requirements into multiple releases, and define MVPs and how they will evolve, assuming the project is successful. Include clear epics and user stories supported by the necessary context and acceptance criteria
Understand development testing results and coordinate UAT for an initiative to ensure a high-quality launch. Assess the quality of a release and decide whether it meets the release bar. Ensure an adequate balance between feature delivery and resolving technology and design debt
Partner closely with design to ensure that the necessary user research is available and incorporated. Gather user input when it’s essential to help make a decision and understand when it is irrelevant to the decision. Research to properly manage risk based on the cost of being wrong vs. research cost. Participate in determining which method of user feedback is most effective for the task at hand in partnership with design, and work with the tools and teams at the company to execute that plan
Foster a close relationship with product users and leverage feedback from multiple sources to help prioritize roadmap decisions. Effectively balance user feedback with business needs and constraints to make the right trade-off decisions
Work with product managers, designers, and business stakeholders to develop a strategic point of view on customers and the business to support the planning of features
Assist team members with identifying areas of strength and opportunity. Work with them to find ways to build their skills and improve against the relevant product competencies. Look for opportunities to help them improve and develop into product leaders
Teach team members to identify and manage stakeholders by demonstrating good judgment to find the right balance between various stakeholder needs: either incorporating input when appropriate or effectively advocating for what’s been determined to be the best direction for the product and the company
Build empathy with the people around you and invest the same care in growing and supporting your team as you do in your product
Develop analytical frameworks to solve business problems proactively or reactively, create insights, perform detailed analyses, design and measure experiments, develop customer/product segmentations, forecast key KPIs, and utilize models for various business objectives
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and reporting any suspicious customer and/or account activity
Qualification
Required
Bachelor's degree or equivalent professional work or military experience
7 years of demonstrated product leadership experience. Relevant experience includes product management, design, product marketing, strategy, or related roles where the following skills are demonstrated:
Strategic thinking and execution: Ability to define product vision, strategy, and roadmaps aligned with business goals
Customer focus: Deep understanding of customer needs and market dynamics, with experience conducting quantitative and qualitative product research and/or analysis
Cross-functional collaboration: Demonstrated ability to work and deliver across teams and cross-discipline
Data-driven decision-making: Skill in leveraging data and analytics to make data-informed decisions
Communication and influence: Outstanding written and verbal communication skills, with the ability to write technical requirements, product strategies, and solutions to internal and external audiences
Experience operating in a regulated industry or similar
Business-to-business (B2B) experience
Knowledge of the latest trends and best practices of modern product management
Preferred
Relevant military experience is considered for veterans and transitioning service members
Benefits
Comprehensive suite of benefits
Full range of health and life, financial, and wellness benefits
Competitive compensation
Benefits packages
Significant professional growth
Company
Arvest Bank
Arvest Bank is a community-based financial institution serving more than 110 communities in Arkansas, Kansas, Missouri and Oklahoma.
5001-10000 employees
H1B Sponsorship
Arvest Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2023 (5)
Funding
Current Stage
Late StageLeadership Team
M
Matt Machen
President & COO
Y
Yurik Paroubek
Chief Operating Officer
Recent News
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2025-10-29
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