Porch Group · 16 hours ago
Technical Support Specialist, Floify
United States
Full-time
Remote
Entry, Mid Level
$148/hr - $148/hr
2+ years expPorch Group is a leading vertical software and insurance platform, and they are seeking a Technical Support Specialist for their Floify product. The role involves providing customer support for their SaaS product, troubleshooting issues, and collaborating with team members to ensure customer satisfaction.
Home ImprovementHome ServicesInformation TechnologyInternetSoftware
Responsibilities
Interacts with customers via telephone, email, or online chat to train, support, and provide the necessary information about Floify’s highly technical Saas product
Perform customer outreach to help mitigate the risk of cancellation
Utilize AI tools to learn and help grow our support network
Communication between users, team members, and other departments to address technical inquiries
Internal and customer-facing documentation creation and upkeep
Critical analysis of each situation to determine the best course of action
Contributes towards process improvement and contributes to departmental and organizational objectives and key results
Performs other related duties as assigned
Qualification
Required
2+ years of experience in a technical support role
Excellent written and spoken English communication
Excellent conflict management and de-escalation skills
Ability to maintain an upbeat, caring, and empathetic attitude towards customers
General understanding of the troubleshooting process and the ability to outline your approach
A detail-oriented mindset with a focus on accuracy and a commitment to learning and following procedure
The ability to type 50+ Words per Minute
Basic understanding of Microsoft Office and G Suite Programs
Self-Starter, able to work and learn independently
Comfortable learning 1-on-1 or through self-guided videos and documentation
Ability to task switch effectively between different types of work
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload
Preferred
Previous experience with a ticketing system, such as Zendesk is a plus
Experience with technical tools like SQL, APIs, JSON, and HTML
Knowledge of, or ability to learn, product, service, or area of customer service specialization
Benefits
Paid initial training
Ongoing training to help you develop in your role and career
Real opportunities for career growth
Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful!
Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you!
Company
Porch Group
Porch Group is a vertical software platform for residential environments.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$782.85MKey Investors
Wellington ManagementRunway Growth CapitalValor Equity Partners
2025-05-19Post Ipo Debt· $134M
2023-04-17Post Ipo Debt· $333M
2022-04-15Post Ipo Equity· $4M
Leadership Team
Matt Ehrlichman
Founder, CEO
Jake Cooney
Design Director and Co-founder
Recent News
2025-11-10
2025-11-10
Company data provided by crunchbase