TD · 12 hours ago
Contact Center Rep- Credit Card March 23rd Charlotte, NC
United States
Full-time
Remote
Entry Level
$22/hr - $27.75/hr
1+ years expTD Bank is one of the world's leading financial institutions, committed to delivering exceptional customer experiences. The Contact Center Representative- Credit Card role focuses on providing quality customer service and sales support, while fostering strong customer relationships and identifying business growth opportunities.
BankingFinanceFinancial ServicesWealth Management
Responsibilities
Creates an exceptional Customer experience supporting customers (Consumer, Corporate, Commercial or private label) with inbound phone, written, chat or other inquiries by displaying a positive and professional tone, understanding the customer's needs, and providing solutions at first point of contact for customers and internal business partners
Knowledgeable of the various products/services and able to communicate relevant solutions, including digital banking and self-serve options while navigating multiple systems/applications while ensuring proper call risk and compliance
Completes a broad range of financial transactions (e.g., account updates, account balance, statement requests, balance transfers, dispute handling, and other transactions as necessary) with accuracy and efficiency
Follows all bank policies and procedures reducing risk to our customers and the business
Refers more complex questions to more experienced personnel or consults with problems and questions as needed
Participates fully as a collaborative member of the team, contributes, and supports a positive, diverse, and inclusive work environment including helping to identify ways to improve the Customer experience
Participates in personal performance management and ongoing development activities, including cross training as necessary
Actively participates in personal career development and takes ownership of personal growth
Open to feedback and actively implements action plans as directed by leadership
Ability to be onsite for training(s), moments that matter, and any other applicable meetings / events as deemed by the business
Qualification
Required
High School Diploma or GED
1+ years of related customer service experience; or equivalent work experience
Able to communicate financial information clearly and accessible to a wide range of customers
Team oriented with the ability to work in a fast-paced, challenging work environment with resiliency
Ability to assist customers on the phone for long periods of time within the agreed upon set schedule shift which may include weekends, late night or overnights, and holidays
Ability to arrive on-time and ready to receive customer calls as scheduled throughout the shift
Must have PC skills with the ability to use/learn current technology and software applications related to position
Excellent interpersonal and verbal communication skills required
Experience handling confidential information required
Excellent problem-solving and time management skills
Support the achievement of business objectives by meeting individual and team objectives
Must be able to effectively support customers using designated primary language (Spanish and/or English) in assigned queue
Bilingual (Spanish) contact center representatives must be able to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish
Preferred
1+ years prior experience in Retail, banking, or contact center experience preferred
Effective written communication skills preferred
Benefits
Health and well-being benefits
Savings and retirement programs
Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
Banking benefits and discounts
Career development
Reward and recognition
Company
The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD).
10001+ employees
H1B Sponsorship
TD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$65MKey Investors
U.S. Department of the Treasury
2023-10-03Grant· $65M
Leadership Team
Brian Jacobson
Chief of Staff to the CEO, TD Bank, America's Most Convenient Bank
F
Foster Glenn
SVP, Chief Information Security Officer
Recent News
2026-01-11
Winnipeg Free Press
2026-01-09
2026-01-06
Company data provided by crunchbase