Cardinal Scale Mfg. Co. ยท 12 hours ago
IT Support Technician
Webb City, MO, US
Full-time
Onsite
New Grad, Entry LevelCardinal Scale Mfg. Co. is seeking an IT Support Technician responsible for providing technical support to end-users for both hardware and software within the company's manufacturing plant. The role involves diagnosing and resolving technical problems, maintaining computer systems and networks, and ensuring optimal performance and security.
Electrical DistributionManufacturingWholesale
Responsibilities
Install, configure, and maintain computer hardware, software, and peripherals as well as troubleshoot and resolve hardware, software, and network issues in a timely manner
Monitor and maintain computer systems and networks to ensure optimal performance and security
Document IT processes, procedures, and troubleshooting steps for knowledge sharing, and collaborate with other IT Team members to implement and maintain IT policies and procedures
Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication
Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person and remote support
Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software
Troubleshooting and maintaining IT infrastructure equipment such as computers/laptops, phones, printers, conference rooms, servers, and network devices
Create and support user account and group membership setups in Active Directory
Install, maintain, and troubleshoot ethernet and fiber optic cables
Evaluate, prioritize, and resolve problems and requests; escalate when appropriate
Track and maintain inventory and distribution records for all hardware and components
Maintain a clean and organized work area by following established guidelines
Safely operate scissor lifts to run network lines and mount equipment
Work on projects and perform other duties as assigned
Qualification
Required
Associate's Degree in IT technical field
Prior work experience with computers, Microsoft applications, networks
Preferred
Experience with MS 365, SharePoint, and other MS applications
Ability to work with a sense of urgency in a team-oriented environment
Familiarity with cybersecurity, including antivirus, back-up, and data recovery solutions
Excellent problem solving and troubleshooting skills
Knowledge of computer and network (switches, routers, etc.) hardware
Good interpersonal and communication skills
Adaptability to stay current with evolving technologies
Benefits
Paid Time Off
Medical
Dental
Vision
Life & disability insurance
401k matching
Employee Referral Program
Employee Assistance Program
Company
Cardinal Scale Mfg. Co.
Cardinal Scale Manufacturing, an ISO 9001:2015 registered company, designs, manufactures and markets weighing systems, load cells, digital weight indicators, vehicle weight recording systems, and scales for all industries, including truck scales, medical scales, foodservice scales, shipping/logistics scales, weigh-in-motion highway scales, railroad scales, tank//hopper scales, livestock scales, bench scales, floor scales and counting scales.
Founded in 1950
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bradly Swaim, MBA
CFO
Company data provided by crunchbase