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Nelnet · 19 hours ago

BILINGUAL Assistant Account Manager I *starting February 9th 2026

United States

Full-time

Remote

Entry Level

$16.50/hr - $17.50/hr

2+ years exp

Nelnet is a provider of payment technology and education services for various organizations. The Bilingual Assistant Account Manager I role involves responding to payer and applicant inquiries, assisting with account setup, and resolving issues related to payment accounts.

Financial ServicesInformation TechnologyPayments

Responsibilities

Actively display a “can do” attitude and uphold the Performance Based Organization (PBO) principles

Answer incoming calls from the ACD line/e-mail inquiries as a top priority and engage callers one-on-one, serving as a positive first point of contact

Assist payers/applicants in setting up accounts

Provide pertinent information to educate payers/applicants on their account

Update demographic and additional information on payer/applicant account

Contact payers/applicants regarding their accounts, when necessary, including outbound contact when appropriate

Independently troubleshoot and provide problem resolution to address payer/applicant issues or needs. by displaying ownership on escalated calls

Model and promote good attendance behaviors within the department. Arrive on time and be prepared to take phone calls at scheduled start time. Attend work each scheduled day for the entire shift scheduled. Request leave time in advance of the need. Limit unplanned absences, and when there is an unplanned need to be absent, notify your supervisor or a member of management as soon as the need arises

Meet and/or exceed department standards of quality and quantity as per department policies