Fiserv · 11 hours ago
Disputes Manager
Omaha, NE
Full-time
Hybrid
Senior Level
5+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Disputes Manager will lead a team to achieve business objectives, drive operational improvements, and ensure effective execution of strategies in the Issuer Dispute Operations organization.
Financial ServicesFinTechInformation ServicesInformation Technology
Responsibilities
Recruit, develop, inspire and lead a team to effectively execute the responsibilities and expectations of their role
Champion efforts to process improve department operations through gap analysis and leverage talent to create and execute actionable plans within budget parameters
Make complex decisions and recommendations under limited directions. Use a high degree of initiative and independent judgment
Build and use effective working relationships within own department and across departments, functions, and geographic reporting lines
Oversee associate engagement efforts and leverage the team to drive activities for the department to include various meetings
Track performance against internal standards, SLAs, and external/industry benchmarks, using budget, forecasting, capacity planning, and workforce optimization best practices
Oversee the management of metrics with a focus on continuous improvement initiatives
Respond well under pressure and leads all levels effectively through adversity and ambiguity as a normal business condition
Partner with Client Advisors and Team Leads in the establishment and oversight of new procedures (SOPs – Standard Operating Procedures) to address areas requiring improvement
Deliver against defined organizational goals of talent, strategy, and results aligned with the annual operating plan
Ensure the team has the training, tools, processes and methodologies needed
Lead and manage change in an environment that is transforming and maturing
Create a “one Fiserv” approach to Card Services
Develop high-potential talent, maximizing talent capabilities and building world-class teams
Qualification
Required
Bachelor's degree or equivalent work experience
5+ years of management experience which includes but is not limited to resource management, reporting, associate development and performance management
5+ years of Disputes or Customer Service environment preferably within the FINTECH or Financial Services Industry, driving and direction results in a world-class operations environment
I have knowledge to direct day-to-day operations through planning and delegation of work
Exceptionally strong and effective written and oral communication skills; strong ability to articulate and promote ideas, plans, and results to all levels
Ability to effectively influence, communicate and work with all levels of the organization and with clients as necessary
Strong organizational skills
Preferred
Industry Knowledge
Experience with Network disputes
Measurement of Effectiveness
Excellent Communication
Benefits
Health. Medical, dental, vision, life insurance, and disability options
Flexibility. Flex scheduling eligibility after 180 days of employment, hybrid work arrangements
Work/Life Balance. Paid time off
Family Time. Parental bonding leave
Retirement. 401(k) plan with company matching
Education. Tuition reimbursement, internal eLearning training and development portal
Investment. Employee Stock Purchase Plan
And more!
Company
Fiserv
Fiserv is a provider of technology solutions to the financial services industry.
10001+ employees
H1B Sponsorship
Fiserv has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.48BKey Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO
Leadership Team
Michael Lyons
President and CEO-Elect, Fiserv
Robert Hau
EVP, CFO
Recent News
2026-01-12
2026-01-11
Company data provided by crunchbase