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Mediacom Communications · 11 hours ago

Customer Sales & Service Representative I - Position Starts February 23rd, 2026

Valdosta, GA

Full-time

Hybrid

Entry Level

$13.50/hr - $14.50/hr

1+ years exp

Mediacom Communications is a leading provider of internet and communication services with operations in 22 states. They are seeking a Customer Sales & Service Representative I to provide a positive customer experience through answering calls, resolving issues, and selling services.

ContentDigital MediaInternetNewsTelecommunications

Growth Opportunities

Responsibilities

Interact with customers by telephone, as well as e-mail, mail, and fax

Answer customer inquiries and solve problems regarding billing, services, and products

Assess customer needs and interests to present Mediacom products and services

Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services

Exceed or maintain minimum sales, quality, and productivity standards

Demonstrate courtesy and patience in customer relations

Troubleshoot basic service issues and schedule on site service calls when necessary

Receive and process customer payments

Qualification

Customer service skillsTechnical support experienceMicrosoft WindowsInbound call center experienceMulti-tasking abilityTyping speed 30+ WPMDual-monitor experienceWritten communication skillsDetail oriented

Required

High School Diploma or GED required

1-2 years prior work experience in customer facing role required

Basic knowledge of Microsoft Windows and experience using email programs

Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.)

Strong customer service skills including listening skills, processing detailed information, communicating detailed and complex information, and ability to establish rapport with customers

Strong written and verbal communication skills with the ability to work in a fast-paced environment

Detail oriented, strong organizational and follow-through skills are required

Ability to type 30+ WPM

Ability to work evenings, weekends, and holidays

Ability to work overtime when needed

Ability to sit for extended periods of time

Preferred

2 Year degree preferred

Technical support experience preferred; not required

Previous experience in an inbound call center environment preferred

Dual-monitor environment experience highly preferred

Benefits

$1000 Sign-On Bonus!

Paid on the job training and opportunity to promote!

Company Provided Equipment!

Hybrid schedule! The first six months will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.

Health, vision, and dental insurance!

Paid vacation, holidays and flex paid time off!

401K with generous company match!

Pay increases through self-guided training!

Monthly commission potential!

Shift differential pay increase for evening shifts!

Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!

Education Enrichment up to $5,000 per year for qualified employees!

Employee Wellness Program!