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Umicore · 15 hours ago

Sales representative & Customer Service

Kobe (USJ) (2214)

Full-time

Onsite

Mid Level

3+ years exp

Umicore is a leading circular materials technology company focused on reducing harmful vehicle emissions and creating materials for a better life. The Sales Representative & Customer Service role involves managing customer projects, maintaining relationships, and ensuring the delivery of automotive emission control catalysts while meeting environmental standards.

EnergyRecycling

Responsibilities

Main responsibility is assistance of managing projects for targeted customers until EOP considering 4 management stages based on the instruction of Sales Manager (Customer project management/Industrialization management/Mass production management/Spare parts management)

All Interface of Customer

The function assists management of Customer team at USJP based of supervisor’s instruction . In addition, the function assists assignment of goals for the associate Umicore Shokubai team members globally in coordination with the respective functional supervisor while consulting with manager

The function is responsible, following the instructions of the manager, to plan and agree with management of Umicore Shokubai to reach a defined business results

The function devises customer specific strategies to the management of Umicore Shokubai based on supervisor's instruction, through the IBP process and regular updates

The function specifies the technical & commercial terms and conditions including PGM price, and substrate delivery systems. This includes: Maintain close relationship with Technical team to define market direction with regards to technology and system integration, Sample order system coordination, pricing and deliveries, Considering price strategy and definition of logistic requirements, Annual price negotiation including spare parts, Controle of AR & AP process for Customer, Production location including spare parts

The function assists management and planning of all customer relationships, visits, and reporting until EOP

The function assists propose of adequate credit lines for the OEM’s and the canners and is ultimately responsible for the A/R collection

The function monitors customer satisfaction, market dynamics, technical trends and competition

Ensure delivery of mass-production parts after receive an order from customer

Try to optimize inventory level and secure to delivery to customer on time, with Planning team