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Foundation Communities · 16 hours ago

Health Coverage Program Coordinator

Austin, TX, US

Full-time

Onsite

New Grad, Entry Level

$26/hr - $26/hr

Foundation Communities is dedicated to connecting individuals and families, especially from underserved communities, with health coverage options. The Health Coverage Program Coordinator is responsible for coordinating outreach, education, and enrollment efforts while managing site operations and ensuring compliance with regulatory requirements.

Homeless ShelterNon ProfitSocial

Responsibilities

Serve as site manager during the Open Enrollment season ensuring efficient, effective, and client-centered service delivery, including evening and weekend hours

Train and oversee seasonal staff and volunteers involved in enrollment assistance

Monitor performance and provide guidance to ensure high-quality service delivery

Maintain relevant certification for the role (including Community Health Worker certification, Certified Application Counselor certification through CMS, and Community Partner Program certification through TXHHS), while proactively expanding knowledge and expertise, and staying up to date on federal and state health coverage guidelines and eligibility criteria

Serve as a technical resource on ACA issues for staff and volunteers

Serve as backup for enrollments and QR when needed, helping clients enroll in a health coverage plan using a trauma informed approach

Assist clients who need expertise beyond that of volunteer enrollment specialists, including clients who need troubleshooting or complex case management, or who are eligible for premium assistance programs

Conduct CHAP/CHAP Expansion outreach

Maintain accurate and confidential records in accordance with HIPAA and program guidelines

Support the development and facilitation of presentations for outreach, education and training purposes

With the Senior Program Manager, develop relationships with community-based organizations, schools, clinics, and other stakeholders to expand the program’s reach and generate referrals

Serve as liaison to assigned programs, partners, coalitions or collaborative initiatives

Assist with grant reporting, proposal writing, and identifying funding opportunities

Contribute to strategic planning and program transition initiatives

Support the hiring of seasonal staff during open enrollment

Qualification

Community Health Worker certificationCertified Application Counselor certificationACAMedicaidCHIPBilingual in EnglishSpanishCustomer service skillsTechnology proficiencyInterpersonal skillsProblem-solving skillsDetail-oriented

Required

Ability to provide superior customer service to clients with diverse identities and needs

Ability to work with staff, volunteers, and clients from diverse backgrounds

Ability to engage with under-served and under-represented populations

Demonstrated commitment to diversity, equity, and inclusion

Ability to be flexible, learn quickly, and problem-solve

Excellent interpersonal and communication skills

Accurate, efficient and detail-oriented

Proficient with technology and knowledge of computer operations and software

Complete all specified training and certifications (paid training provided at start of employment and annually)

Preferred

Ability to communicate fluently in English and Spanish preferred

Although this position does not require prior experience with health insurance, a background in health insurance, public health, the Affordable Care Act, Medicaid, or CHIP is helpful