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mthree · 2 days ago

IT Business Partner Manager

United States

Full-time

Remote

Senior Level

5+ years exp

mthree is a technology and business consultancy that has been assisting clients since 2010. They are seeking an IT Business Partner Manager to serve as the dedicated IT liaison for their Media & Entertainment service line, responsible for managing the onboarding of studios onto strategic technology platforms and acting as the primary contact for IT escalations.

Corporate TrainingInformation TechnologyTraining

No H1B

U.S. Citizen Only

Hiring Manager

Clarissa Cadenilla

Responsibilities

Act as the primary escalation point for IT issues and service requests for 13 M&E studios, ensuring timely resolution and effective communication in partnership with our Global Service Delivery teams

Lead and manage the transition of studios onto key corporate IT initiatives, including:

Drive adoption and migration to Google Workplace and appropriate leveraging of AI tools for optimization

Oversee adoption of ServiceNow for streamlined IT service management and prioritize catalogue tailoring to drive automation

Manage the rollout of our new hardware RFP and implement standardized asset management protocols

Lead software consolidation and optimization efforts to improve efficiency and reduce costs

Guide studios through the integration and adoption of our new ERP and Workday Contingent Worker platforms

Develop and execute detailed transition plans, create documentation, and provide training to ensure smooth adoption of new systems and processes with minimal disruption to studio operations

Build strong, collaborative relationships with studio leadership and key personnel to understand their business needs and ensure IT initiatives deliver value

Qualification

IT project managementChange managementStakeholder managementITIL/ITSM principlesGoogle WorkplaceServiceNowERP systemsCreative industry experienceCommunication skillsInterpersonal skills