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Brown Equipment Company BEC · 5 hours ago

Inside Sales Support

North Canton, OH

Full-time

Onsite

New Grad, Entry Level

Brown Equipment Company BEC is seeking an Inside Sales Support professional to enhance their sales team and customer service operations. The role involves managing parts operations, supporting sales activities, and ensuring customer satisfaction in a fast-paced environment.

Facilities Support ServicesIndustrialLocal BusinessRetail

Responsibilities

Professionally handle incoming requests from customers and the outside sales team

Manage and support effective parts department processes to ensure internal and external customer satisfaction

Maintain accurate parts inventory, including continuous and annual physical inventory counts

Process parts warranty claims and returns within required timeframes

Create purchase orders for drop shipments, rush orders, and special orders in the ERP system

Maintain the retail shop, including restocking shelves and collaborating with marketing to improve product visibility

Provide daily support to the outside sales team

Process and expedite customer parts and sales orders

Create, maintain, and verify parts quotes, sales orders, and service orders

Support fulfillment of equipment quotes

Coordinate freight logistics for equipment deliveries related to service and sales

Develop and maintain strong working relationships with vendors and manufacturers

Ensure accurate and complete information is captured in the ERP system

Communicate opportunities or issues requiring additional attention to the outside sales team

Qualification

Customer serviceERP experienceTechnical skillsMechanical aptitudeMultitaskingCommunication skillsTime managementOrganizational skillsTeam-oriented mindsetSelf-motivated

Required

Excellent communication, time management, and organizational skills

Ability to multitask in a fast-paced, in-office environment

Strong customer service focus

Self-motivated with the ability to prioritize work independently

Team-oriented mindset

High school diploma or equivalent required

Valid driver's license with an acceptable driving record

Occasional travel may be required

Preferred

Strong technical skills; mechanical or service-minded aptitude preferred

ERP experience preferred (Oracle NetSuite a plus)

Prior experience in inside sales, parts, or sales support preferred

Company

Brown Equipment Company BEC

Brown Equipment Company is a full-service distributor that includes service and parts centers across the Midwest region serving both the private and government sectors.

Founded in 1968