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Seabreeze Management Company, Inc. · 14 hours ago

HOA Front Desk Associate

Huntington Beach,CA,US

Full-time

Onsite

New Grad, Entry Level

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio. They are seeking a Front Desk Associate to provide high-quality services to residents, proactively anticipating their needs and personalizing service delivery.

Real Estate

Diversity & Inclusion

Responsibilities

Provide the customer with an experience that will always be remembered positively and with the highest level of responsiveness

Project an approachable and professional image in personal appearance, manner, and demeanor

Maintain a work environment of cleanliness and organization

Assure prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and building issues

Acknowledge and greet all residents and guests with utmost courtesy and urgency

Listen and work with residents who present customer service opportunities, attempt to resolve them and/or elevate to the General Manager when matters are outside scope or ability

Serve as information liaison to General Manager. Follow up with client to assure successful completion

Maintain consistent presence at workstation

When so directed, participate in resident organization and functions. Take payments for events. Forward event planning opportunities to Lifestyle Director

Use professional telephone etiquette in handling resident requests. Use work order system when necessary

Assist and coordinate with new Residents as necessary

Provide administrative assistance with resident files

Maintain all applicable data sheet logs

Coordinate assignment of RFIDs and keys with security contractor. When any issues arise with the software, communicate with the vendor to resolve issue

Log any and all amenity requests accurately and in a timely manner

Qualification

Customer serviceCommunication skillsBasic math skillsOrganizational skillsProblem-solvingProfessional demeanorMultitaskingIndependent judgmentProficiency with OutlookProficiency with WordGeographic knowledgeDetail-oriented

Required

Must demonstrate a positive attitude and professional demeanor, serving as an ambassador for the company, and encouraging other employees to do the same

Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form

Ability to deal with problem-solving issues in a friendly and helpful manner

Ability to read and interpret documents such as operating and procedural manuals

Ability to perform basic math skills such as addition, subtraction, multiplication, and division

Requires strong communication, organizational, decision-making, and interpersonal skills

Ability to be detail-oriented while maintaining thorough follow-through

Ability to multitask and to work well under pressure

Requires professional demeanor with the ability to use independent judgment to handle any customer service matters satisfactorily

Proficiency with electronic resources such as Internet search, Outlook, and Word

Ability to lift up to 50 pounds

The individual must have the ability to communicate effectively with employees and clients at all levels of the organization, both orally and in writing