University of Florida Jacksonville Physicians, Inc. ยท 19 hours ago
MA / Customer Service Rep | UF New Berlin | Days | Full Time
Jacksonville, FL
Full-time
Onsite
Entry Level
1+ years expUniversity of Florida Jacksonville Physicians, Inc. is seeking a Customer Service Representative to provide excellent customer service and assist in all aspects of medical practice. The role involves greeting patients, managing patient appointments, and performing administrative and clinical tasks under supervision.
Hospital & Health Care
Responsibilities
Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel
Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations
Provides excellent customer service for patients/families/representatives and other members of the treatment team
Maintains patient scheduling functions, and sets patient appointments through established guidelines
Interviews and completes the registration process for patients utilizing the specific service
Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record
Performs cashiering functions as it relates to co-payments or other patient payments/collections
May perform routine clerical duties for the department
Perform venipuncture and administer routine, non-controlled medications
Administer medication as directed by and under the direct supervision of licensed physician
Collect routine laboratory specimens as directed by the provider
Perform basic laboratory procedures including aseptic procedures and taking patient's vital signs
Qualification
Required
1 year-Medical assistant
High School Diploma / GED equivalent required at time of hire
Certified Medical Assistant (CMA) required within 6 months
Basic Life Support (BLS) required at time of hire
Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board
Preferred
2 years-Two to Four years Clerical/customer service experience -ideally in a health care related industry
1 year-One year experience with third party payors and computer experience for in putting data and reviewing patient demographic material
Medical Terminology Certificate - preferred -within 30 days
Company
University of Florida Jacksonville Physicians, Inc.
The UF Jacksonville Physicians team is a growing network of more than 60 primary and specialty care centers that offer first rate care.
Founded in 1971Jacksonville, Florida, US
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Pradeep Vasudeva Kadambi, MD, MBA, FASN, FAST
President and CEO
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