Apply on Employer Site

CACI International Inc · 19 hours ago

CMDB Data Configuration Analyst

State Farm, VA

Full-time

Onsite

Senior Level, Lead/Staff

$62K/yr - $129K/yr

10+ years exp

CACI International Inc is seeking a CMDB Data Configuration Analyst to support the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. This role is responsible for ensuring the accuracy, completeness, and consistency of the Configuration Management Database (CMDB) while collaborating with various IT teams to establish data governance policies and improve IT service management processes.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Develop, implement, and maintain CMDB data standards, policies, and procedures to ensure data quality and consistency

Define and manage Configuration Item (CI) types, attributes, and relationships within the CMDB

Establish and enforce data ownership and accountability for specific CI types

Monitor CMDB data quality and identify areas for improvement

Implement and manage data reconciliation processes to resolve discrepancies

Oversee the population, maintenance, and ongoing updates of the CMDB

Collaborate with IT teams to ensure accurate and timely CI data entry

Develop and implement automated data discovery and integration processes

Manage the CMDB data model and ensure it aligns with business and IT requirements

Perform regular data audits and cleansing activities to maintain data integrity

Identify and implement improvements to CMDB processes and workflows

Develop and maintain CMDB documentation, including data dictionaries, process flows, and training materials

Work with IT teams to integrate CMDB data with other IT service management (ITSM) processes, such as incident management, problem management, change management, and service request management

Contribute to the development and implementation of IT service management best practices

Develop and maintain CMDB reports and dashboards to track data quality, completeness, and usage

Analyze CMDB data to identify trends, patterns, and opportunities for improvement

Provide insights and recommendations to IT leadership based on CMDB data analysis

Collaborate with IT teams to understand their CMDB data needs and requirements

Communicate CMDB updates, changes, and best practices to stakeholders

Provide training and support to IT teams on CMDB usage and data entry procedures

Participate in IT service management meetings and contribute to the overall improvement of IT service delivery

Qualification

CMDB administrationServiceNowData governanceData modelingITILData analysisAPI integrationsPowerShellPythonCloud computingAnalytical skillsCommunication skillsProblem-solving skillsDocumentation skills

Required

Ability to obtain and maintain a Secret Clearance

10+ Years of relevant experience (Bachelor's Degree in applicable field may be substituted for 5 years of experience)

Minimum of 3-5 years of experience in IT service management, with a focus on configuration management and CMDB administration

Proven experience with CMDB tools (e.g., ServiceNow, BMC Helix, Micro Focus Universal CMDB). The program uses ServiceNow

Experience with data governance principles and practices

Experience with data modeling and database design

Strong understanding of IT infrastructure components (servers, networks, storage, databases)

Knowledge of IT service management (ITSM) frameworks, such as ITIL

Proficiency in data analysis and reporting tools

Familiarity with cloud computing technologies (e.g., AWS, Azure, Google Cloud). Program uses

Understanding of API integrations and data exchange formats (e.g., JSON, XML)

Excellent communication and interpersonal skills

Strong analytical and problem-solving skills

Ability to work independently and as part of a team

Detail-oriented and highly organized

Ability to prioritize and manage multiple tasks

Strong documentation skills

Preferred

Experience with IT automation and scripting (e.g., PowerShell, Python) is a plus

Proactive and self-motivated

Passionate about data quality and accuracy

Customer-focused and results-oriented

Adaptable to changing priorities and technologies

Continuous learner with a desire to stay up-to-date on the latest IT service management trends

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees