Rochester Regional Health · 21 hours ago
Centralized Diet Office Representative | Per Diem Days | Riedman Campus
Rochester, NY
Part-time
Onsite
Entry Level
$16.50/hr - $19/hr
2+ years expRochester Regional Health is seeking a Centralized Diet Office Representative to provide essential support in managing diet orders and maintaining communication with patients and healthcare staff. The role requires exceptional customer service skills and accuracy in processing diet orders while using menu software to ensure the correct information is relayed to the Food and Nutrition team.
Health CareHospitalMedicalPrimary and Urgent CareWellness
Responsibilities
Collaborates to deliver a seamless, exceptional customer experience across a broad range of customer touch points, channels, processes, and applications. Works across multiple functions and with all levels of the organization
Enrolls and activates patient in menu selection program, including answering questions and/or resolving any user issues; escalating according to established process
Promote a positive and friendly work atmosphere where customer service and patient safety are top priorities
Acts as a liaison between Food Services and all other departments with respect to patient meals, diet orders, and floor stock
Promptly respond to phone calls from all customers (patients, nursing, and hospital departments)
Accurately input and verify patient diet order, tube feeding, nourishments, food allergies, food preferences, and special services into patient file in order to generate a customized menu for each patient via menu software program
Adjust patient menu to meet appropriate nutrient and fluid allowances
Assist patients with meal selection via phone or through virtual care. Meal selections must be within the bounds of the patient diet order and take into account allergies and preferences
Provide operating reports to food service departments at designated times, and as requested: tray tickets, tally guides, nourishment list, tube feeding list/labels, etc
Ability to multi task and utilize multiple software programs at the same time
Qualification
Required
High School Graduate or equivalent within 90 days of hire into the position
Preferred
Two (2) years customer service experience preferred, ideally in a health care setting
Associate degree
Ability to multitask, handling phone conversations while accurately utilizing multiple programs in the computer while continuing to focus on the conversation
Experience with Microsoft applications (outlook, teams, etc.), Genesys, Computrition
Company
Rochester Regional Health
Rochester Regional Health provides integrated health services.
10001+ employees
H1B Sponsorship
Rochester Regional Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (3)
2022 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$15.6MKey Investors
New York State Department of HealthMother Cabrini
2025-12-12Grant· $15M
2024-02-27Grant· $0.6M
Leadership Team
Richard Davis
CEO
Recent News
Rochester Business Journal
2025-12-25
Rochester Business Journal
2025-12-19
Rochester Business Journal
2025-11-07
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