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Document Crunch · 19 hours ago

Director of Revenue Operations

Alpharetta, GA

Full-time

Hybrid

Director/Executive

8+ years exp

Document Crunch is a leading AI Risk Reduction Platform in the construction industry, recognized for its innovative approach and commitment to team values. They are seeking a Director of Revenue Operations to lead revenue-generating processes, optimize collaboration across departments, and drive data-informed decision-making to support growth and customer satisfaction.

Artificial Intelligence (AI)ComputerContact ManagementSoftware

Responsibilities

Build the Revenue Operations function by designing and executing strategies to align Sales, Marketing, and Customer Success with the company’s overall revenue goals

Develop and execute a RevOps roadmap that with input from key stakeholders that maximizes customer acquisition, expansion, and retention

Foster a culture of continuous improvement, transparency, and collaboration across all revenue-driving departments

This role will initially be hands-on and individual contributor-focused, with the opportunity to transition into people management as operational needs grow

Standardize and streamline processes across sales, marketing, and customer success to ensure consistent and scalable operations

Identify and implement process improvements in lead scoring, lead routing, pipeline management, forecasting, customer health, pricing/quoting, and account management

Work closely with the GTM teams to rationalize and optimize tech stack and automations, ensuring tools are integrated and aligned with revenue objectives

Experience building, implementing, and monitoring compensation plans

Build and manage a robust analytics framework for tracking revenue metrics, customer health, pipeline efficiency, churn, and retention

Own revenue data integrity across systems, including definitions, hygiene, and reconciliation

Provide data-driven insights to forecast revenue, identify growth opportunities with territory analysis, and assess the performance of go-to-market initiatives

Own revenue-related reporting dashboards, making sure stakeholders have visibility into key performance metrics and trends

Act as a liaison between Marketing, Sales, Customer Success, and Finance to ensure cohesive revenue strategies and smooth handoffs across teams

Collaborate with Product and Finance to align pricing, packaging, and new product launches with revenue growth targets

Champion customer-centricity across teams to ensure the customer experience is optimized at each stage of the journey

Lead the planning process for revenue forecasting, setting quarterly targets and KPIs in collaboration with finance and sales leaders

Monitor and adjust forecasts in real time to adapt to changing market conditions and business needs

Qualification

Revenue OperationsB2B SaaSSalesforceAnalytical SkillsData IntegrityForecastingCross-Functional LeadershipCommunication SkillsExcelBI/Reporting ToolsSQLCPQ ToolsHubspotMomentum

Required

Bachelor's degree in Business, Finance, Analytics, or related field

8+ years of professional experience in revenue operations, accounting, analytics, or finance preferably at a venture backed B2B SaaS startup

Ability to work in our Alpharetta office at least two days per week

Demonstrated experience building and leading cross-functional teams and aligning them toward common revenue goals

Proficiency in Salesforce, Leandata, CPQ tools and other Go-To-Market platforms such as (Hubspot, Momentum, etc.)

Strong analytical skills and proficiency with excel & BI/reporting tools (such as Metabase, Maxio) with knowledge of SQL a plus

Excellent communication skills, both written and verbal, with the ability to craft and present a narrative from the data to cross functional stakeholders