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Crawford & Company · 18 hours ago

Sr Member Service Coordinator

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

Crawford & Company is seeking a Sr Member Service Coordinator for their hybrid role in Jacksonville, FL. This position requires advanced computer skills and problem-solving abilities to handle escalated contractor and client inquiries while ensuring compliance and operational efficiency.

Insurance

H1B Sponsor Likely

Responsibilities

Provides senior-level support for contractor and client inquiries by contacting contractor or client and/or researching necessary information in specific systems and documenting various system applications according to documented procedures

Subject-matter expert in Contractor Connection processes and program requirements related to Membership Services and contractor credentialing

Perform escalated contractor resolution

Performs review and analysis of program performance and effectiveness reports

Resolves general issues and questions of team staff and contractors

Assists supervisor in coordination of workflow and overall departmental auditing efforts

Monitors weekly and daily quality assurance reports

Assists with client request(s)

Assists supervisor in development of department procedures

Assists Supervisor with quality control of weekly and daily reporting and follow ups

Assists Supervisor sending client notifications

Assists Supervisor with escalated follow up with clients and contractors

Assists Supervisor with creating team presentations on new systems and procedures, new programs, ongoing training and team mentoring

Assists Supervisor with catastrophe management

Maintains overall knowledge of Contractor Connection business model

Participates in special projects or performs duties in other areas as requested

Upholds and projects the public image of the Company

Upholds the Crawford Code of Business Conduct and Ethics at all times

Qualification

Customer service experienceAdvanced computer skillsAnalytical problem solvingInternet navigation skillsAttention to detailTime managementMulti-taskingMonitoringAuditingContractor ConnectionWritten communicationVerbal communicationInterpersonal skillsConflict managementLeadership skillsTeamworkIndependent work

Required

Bachelor degree or an equivalent combination of education and experience, and at least 4 years customer service or property or claims management experience

Highly proficient and advanced computer skills

Highly proficient and advanced internet navigation skills

Excellent attention to detail and organizational skills

Excellent time management abilities

Highly proficient analytical and problem solving ability

Excellent written, verbal and oral communication skills

Excellent interpersonal skills

Strong proven ability to multi-task

Accurately analyzes, prioritizes and directs workflow within department

Builds excellent relationships with internal and external customers

Stable and consistent with performance and attendance

Superb conflict management skills

Strong leadership skills

Builds teamwork with and between departments

Effective at monitoring and auditing work of others

Ability to analyze business reports and identify trends

Ability to work independently, with minimal supervision

Preferred

Thorough knowledge and understanding of Contractor Connection specific applications, workflows and reporting systems

Thorough understanding of Contractor Connection and Membership Services procedures and processes

Thorough understanding of Contractor Connection contractor credentialing deliverables and requirements

Company

Crawford & Company

Glassdoor3.6

Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries.

Founded in 1941

Peachtree Corners, Georgia, US

10001+ employees

https://www.crawco.com

H1B Sponsorship

Crawford & Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (2)

2023 (7)

2022 (5)

2021 (2)

2020 (10)