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WorkMagic · 1 week ago

Director of Client Success

United States

Full-time

Remote

Director/Executive

6+ years exp

WorkMagic is a leading marketing measurement and experimentation platform helping e-commerce and retail brands make smarter, data-driven decisions. The Director of Client Success will serve as a strategic leader and advisor to top clients, driving insights and frameworks that enhance their use of the WorkMagic platform.

Generative AIInformation TechnologyMarketingSaaS

Responsibilities

Own strategic advisory relationships with our most advanced eCommerce clients —delivering insight-driven guidance on media strategy, budget allocation, and testing roadmaps

Translate complex measurement concepts (e.g., incrementality, MMM, MTA) into clear, actionable recommendations that drive business impact

Partner with Sales, Product, and CS leadership to evolve our go-to-market and client enablement strategies

Build repeatable frameworks, diagnostic tools, and playbooks to scale insights across our customer base

Identify cross-client trends and surface market feedback to inform product roadmap and business strategy

Serve as a thought leader both internally and externally—contributing to case studies, event presentations, and co-marketing opportunities

Qualification

Client Success experiencePaid media strategyMarketing measurement expertiseAdvising executive stakeholdersEntrepreneurial mindsetExceptional communication

Required

6+ years of experience in Client Success, marketing strategy, or performance media (brand, agency, or platform side)

Proven track record advising executive-level stakeholders and driving measurable outcomes

Deep expertise in paid media strategy and platforms including Meta, Google, TikTok, Amazon, and emerging channels

Experience with marketing measurement and experimentation (e.g., incrementality testing, attribution, MMM)

Exceptional communication and storytelling skills—able to simplify complex ideas and influence decision-makers

Entrepreneurial mindset; thrives in fast-paced, ambiguous environments and loves solving hard problems

Preferred

Experience with marketing measurement and experimentation (e.g., incrementality testing, attribution, MMM)

Exceptional communication and storytelling skills—able to simplify complex ideas and influence decision-maker

Entrepreneurial mindset; thrives in fast-paced, ambiguous environments and loves solving hard problems

Benefits

Meaningful equity

Great benefits

Company

WorkMagic

WorkMagic is a generative AI-driven multi-agent marketing SaaS platform.

Founded in 2023

Newark, California, USA

11-50 employees

https://www.workmagic.io

Funding

Current Stage

Early Stage

Total Funding

$2M

Key Investors

Sinovation Ventures

2023-10-24Seed· $2M

Leadership Team

Lidong Yang

Founder & CEO

Shuting Z.

Founding Member/CIO

Recent News

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2025-06-10

Company data provided by crunchbase