Aptiv · 21 hours ago
ERP Service Delivery Manager
Troy, MI - USA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expAptiv is a global leader in low and high voltage power and signal distribution systems, and they are seeking an experienced ERP Service Delivery Manager. The role involves leading the delivery and operations of ERP Application Management Services for global clients, managing client relationships, and ensuring adherence to service levels.
AutomotiveAutonomous VehiclesElectric VehicleRide SharingSoftware
Responsibilities
Manage the delivery of SAP AMS including Incident, Problem, Change, Service Request, and Release Management across SAP Landscape
Ensure high service availability and performance, with adherence to defined SLAs
Lead root cause analysis (RCA) and drive permanent resolution for recurring issues
Manage transition and steady-state support phases for new or expanding engagements
Act as the primary point of contact for Business/Client stakeholders and Service Delivery partners, managing expectations and ensuring satisfaction
Participate in regular governance meetings, provide reporting, insights, and continuous improvement updates
Build trusted advisor relationships between IT and business leaders
Identify automation, innovation, and shift-left opportunities to enhance delivery efficiency
Support the adoption of tools such as SAP Solution Manager, ChaRM, Focused Build, and AI/ML-based ticket resolution
Drive service transformation initiatives aligned with DevOps, ITILv4, and agile delivery models
Manage MSA Partner and support analysts across onshore/offshore models
Drive knowledge management, skill enhancement, and competency development within the team
Support resource planning, onboarding, and performance management
Ensure compliance with contract terms, scope, and service levels
Qualification
Required
Minimum of ten years of experience in SAP Services with at least three yrs in a Service Delivery Manager role
Strong knowledge of SAP ERP (ECC or S/4HANA), and familiarity with key modules like FICO, OTC, PTP, DTS, Middleware, EDI, BASIS & Security
Experience in managing large SAP AMS engagements across multi-country landscapes
Proficiency in Information Technology Infrastructure Library (ITIL) processes and tools for service management
Strong problem-solving, escalation management, and stakeholder engagement skills
Excellent communication, leadership, and presentation abilities especially in executive-level reporting and stakeholder engagement
Preferred
Experience in Rollouts, Mergers and Acquisitions, Divestiture and Implementation will be an added advantage
Strong background in the automotive, high tech or related industries is preferred
Benefits
Private health care effective day 1 of employment
Life and accident insurance
Paid Time Off (Holidays, Vacation, Designated time off, Parental leave)
Relocation assistance may be available
Learning and development opportunities
Discount programs with various manufacturers and retailers
Recognition for innovation and excellence
Opportunities to give back to the community
Tuition Reimbursement
Adoption Assistance
Fertility Coverage
Company
Aptiv
Aptiv is a global technology company that develops safer, greener, and more connected solutions, which enable the future of mobility.
10001+ employees
H1B Sponsorship
Aptiv has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (185)
2023 (148)
2022 (197)
2021 (159)
2020 (97)
Funding
Current Stage
Public CompanyTotal Funding
$2.97BKey Investors
US Department of Energy
2024-09-09Post Ipo Debt· $2.15B
2024-06-04Post Ipo Debt· $816.13M
2017-12-04IPO
Leadership Team
Rodney O'Neal
CEO & President
Varun Laroyia
EVP & Chief Financial Officer
Recent News
Morningstar.com
2026-01-09
2026-01-06
2026-01-05
Company data provided by crunchbase