Hagerty · 8 hours ago
Communication Platform Administrator II
United States
Full-time
Remote
Entry Level
1+ years expHagerty is an automotive enthusiast brand and the world’s largest membership organization. The Communication Platform Administrator II is responsible for the creation, configuration, modification, and retirement of all customer communication templates, enhancing the member experience and driving business objectives through template administration and maintenance.
Auto InsuranceInsuranceInsurTech
Responsibilities
Manage the communication platform to ensure efficient communications for internal and external stakeholders, optimizing processes for timeliness and accuracy
Maintain templates within the Smart Communications platform, ensuring compliance with brand guidelines and business needs
Collaborate with cross-functional teams to gather requirements, incorporate feedback, and ensure timely delivery of impactful templates
Diagnose and resolve issues related to communication templates or content, coordinating with IT and vendors as needed
Handle complex platform issues that pertain to document templates or workflows
Take ownership of creating, managing, and updating document templates and communication processes/procedures for various customer segments
Ensure templates are configured and optimized for multi-channel delivery to offer personalized and seamless customer experiences
Develop and execute testing strategies to ensure quality assurance across all communication templates
Implement intermediate-level workflows and automations to streamline insurance communications, such as billing notifications and policy renewals
Utilize scripting or programming languages (e.g., Java, XML, HTML) to customize templates, enhance business logic, and ensure accurate rendering of dynamic content
Generate reports on platform usage and analyze communication trends to recommend system improvements and ensure platform effectiveness
Provide training to internal users on more complex platform functionalities, including how to leverage content within the system
Promote user self-sufficiency by delivering support and training on best practices in template management
Ensure that all communication templates adhere to industry-specific legal and regulatory requirements
Support compliance efforts through regular audits and reporting to ensure accuracy and consistency of content
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Communications or a related field
1 year experience in template administration, preferably with expertise in the Smart Communications platform
Excellent verbal, written, and interpersonal communication skills
Organization and project management abilities
Some knowledge of HTML, CSS, JavaScript, and XML
Ability to work collaboratively in a fast-paced, growth-minded environment
Good understanding of the Hagerty brand
1 year experience in template administration, preferably with expertise in the Smart Communications platform
Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable
Company
Hagerty
We're Hagerty, and we help enthusiast drivers insure, buy/sell and enjoy their rides. #NeverStopDriving
1001-5000 employees
H1B Sponsorship
Hagerty has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$195.6M2025-08-07Post Ipo Secondary· $90.6M
2023-06-23Post Ipo Equity· $80M
2023-06-23Post Ipo Debt· $25M
Leadership Team
Arjun Chowdri
Senior Vice President, Membership & Retention
Gary Chard
Senior Vice President, Operations - Marketplace
Recent News
Broad Arrow Auctions
2025-07-22
Company data provided by crunchbase