Apply on Employer Site

Dexian · 5 hours ago

Help Desk Technician

Plano, TX

Contract

Onsite

New Grad, Entry Level

$18/hr - $20/hr

Dexian is a company seeking a Junior Level 1 Service Desk / Technical Support Representative. This role provides first-level technical support in a fast-paced environment, focusing on troubleshooting and customer service for end users over the phone.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

H1B Sponsor Likely

Hiring Manager

Sarvmitra Barodia

Responsibilities

Handle inbound support calls in a high-volume environment

Provide Level 1 technical troubleshooting for applications, devices, and basic system or connectivity issues

Guide users through step-by-step resolutions over the phone

Identify issues, resolve at first contact when possible, and escalate appropriately

Accurately document issues, actions taken, and resolutions in ticketing or CRM systems

Navigate multiple systems while actively supporting live calls

Follow defined processes and adapt to changing tools and procedures

Qualification

Technical troubleshootingCustomer serviceTicketing systemsCommunication skillsFlexibility

Required

Strong troubleshooting skills

Ability to communicate clearly with end users

Handle inbound support calls in a high-volume environment

Provide Level 1 technical troubleshooting for applications, devices, and basic system or connectivity issues

Guide users through step-by-step resolutions over the phone

Identify issues, resolve at first contact when possible, and escalate appropriately

Accurately document issues, actions taken, and resolutions in ticketing or CRM systems

Navigate multiple systems while actively supporting live calls

Follow defined processes and adapt to changing tools and procedures

Flexibility in shift availability including mid-day, nights, weekends, and holidays

Attendance and punctuality during training are critical

Company

Dexian

Glassdoor3.5

Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.

Founded in 1994

Mclean, Virginia, USA

1001-5000 employees

https://dexian.com

H1B Sponsorship

Dexian has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (65)