Luminis Health · 12 hours ago
Patient Access Rep - Behavioral Health
Annapolis, MD
Full-time
Onsite
Entry Level
$19/hr - $23/hr
1+ years expLuminis Health is a healthcare provider focused on delivering quality services. The Patient Access Representative for Behavioral Health is responsible for accurately obtaining and processing patient information, ensuring smooth admissions into treatment, and providing excellent customer service in a clinical environment.
Health CareMedicalNon Profit
Responsibilities
Accurately obtains and processes patient demographic, insurance, and medical information
Correctly identifies and registers patient into the Master Patient Index
Acts appropriately on Real Time Insurance eligibility messages, including adding, removing, correcting and terminating coverages
Maintains empathy and professionalism during registration interviews and while providing patient with the necessary regulatory information
Identifies insurance verification issues and takes necessary steps to resolve them and/or inform patients of options
Courteously and professionally answers and returns admission-related calls and completes the EPIC encounter, to include gathering sufficient history of substance use and obtaining insurance policy details
Provides warm and friendly greeting to patients and their families/visitors
Consults with the Pathways Patient Treatment Advocate regarding bed availability and maintains a working knowledge of the treatment wait list
Schedules appropriate Pathways appointments in a timely manner based on American Society of Addiction Medicine (ASAM) criteria
Demonstrated ability to apply technical knowledge in multiple systems, including but not limited to EMR-based applications, administrative applications and necessary online applications
Manages assigned EPIC work Queues
Independently prioritizes PAR workflow to meet standards for performance and productivity within department deadlines
Maintains a thorough understanding of downtime procedures and effectively demonstrates the ability to perform job functions during such conditions
Assists with the training and orientation of new staff, as needed, and under the direction of the BH Admissions Manager
Clearly and professionally communicates to internal and external customers including (but not limited to), referral sources, clinical staff, coworkers, and administration
Works collaboratively with and under the direction of the charge nurse
Maintains knowledge of departmental issues and hospital-wide change, by attending meetings and in-services, and by keeping abreast of all appropriate written and electronic emails provided to the employee
Qualification
Required
High School diploma or equivalent required
One year experience providing service in a health care setting, preferably behavioral health
Current Crisis Prevention Intervention (CPI) Certification or obtained within 90 days of hire
Current American Health Association Health Care Provider Basic Life Support (BLS) Certification or obtained within 90 days of hire
35 wpm typing/word processing skills required
Compassionate and non-judgemental communication skills
Beginning knowledge of American Society of Addiction Medicine (ASAM) dimensions and criteria
Preferred
College course work toward an AA or BS degree in the Behavioral Health Field or two years recovery oriented sobriety preferred
Experience with patient registration and scheduling in a fast-paced, team oriented setting preferred
Excellent customer service and communication skills and innovative handling of difficult customers and diverse populations
Benefits
Medical, Dental, and Vision Insurance
Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
Paid Time Off
Tuition Assistance Benefits
Employee Referral Bonus Program
Paid Holidays, Disability, and Life/AD&D for full-time employees
Wellness Programs
Employee Assistance Programs and more
Company
Luminis Health
Luminis Health is a not for profit organization that provides exceptional health care services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Amy Beales
Chief Human Resources Officer
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