Harris Computer ยท 3 days ago
Senior Director of Operations
Oklahoma, United States
Full-time
Hybrid
Director/Executive
10+ years expHarris Computer is seeking a Senior Director of Ambulatory Revenue Cycle Management to oversee the operational and financial performance of revenue cycle operations. This role involves leading a large global workforce, ensuring compliance and performance metrics, and driving process excellence in collaboration with various departments.
Responsibilities
Own KPI performance for Ambulatory RCM: DSO, aging, denial rates, clean claim rate, collections, and cash posting
Identify revenue leakage and implement corrective actions
Partner with Finance on forecasting, accruals, and month-end revenue cycle reporting
Lead all daily RCM operations across five Director-led departments (400+ staff)
Oversee coding, billing, payment posting, denial management, AR follow-up, appeals, and collections
Ensure productivity, accuracy, quality, compliance, and SLA performance
Standardize SOPs, QA programs, workflows, and productivity expectations across all departments
Partner with IT/Product on automation and system enhancements
Identify opportunities for AI/RPA enablement to support RCM outcomes
Lead a global RCM workforce across the U.S., Costa Rica, India, and the Philippines
Coach and develop leaders at all levels, especially the five Directors
Support workforce planning, capacity models, and global labor optimization (execution-based)
Partner with Ambulatory Operations to align throughput and staffing with patient volume
Collaborate with Client Success on reporting, performance reviews, and escalation management
Provide operational insights to the SVP to support enterprise-level financial oversight
Deliver weekly, monthly, and quarterly KPI dashboards
Analyze denial trends, payer behavior, aging, and productivity across teams
Present insights and recommendations to senior leadership
Qualification
Required
Bachelor's required
10+ years of progressive RCM leadership experience
Strong background in Ambulatory and/or Hospital RCM operations
Proven experience leading large global teams
Demonstrated performance improvement success (DSO, denial rate, AR aging)
Strong leadership, communication, and analytical abilities
Preferred
Master's preferred
Company
Harris Computer
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Scott Thomas
Group Leader/CEO - Novum Group, Harris Healthcare (Constellation Software TSX:CSU)
Diane Gibson, SHRM-CP
Human Resources Business Partner
Company data provided by crunchbase