Siemens · 13 hours ago
Technical Support Specialist II - Fire and Security
Parsippany, NJ
Full-time
Onsite
Mid, Senior Level
$61K/yr - $105K/yr
5+ years expSiemens is a global technology company focused on enabling sustainable progress through technology. They are seeking a Technical Support Specialist to provide complex technical support on fire alarm safety systems, ensuring timely problem resolution and customer satisfaction.
Artificial Intelligence (AI)ConsultingCyber SecurityInternet of Things
Responsibilities
Provide technical support to Siemens fire alarm customers via telephone, email, and on-site as required
Effectively assist Field Service Engineers and Technicians, serving as the product expert and counseling first level personnel on problem identification, troubleshooting and resolution
Log incoming support requests issue description as explained by the customer and the suggested resolution details into the company call tracking system in a timely and professional manner
Consult and if needed escalate the support request to Application/Field Support Engineers for higher level support
Achieve customer satisfaction through timely follow-up and appropriate troubleshooting
Provide evaluation and appropriate feedback on service manual revisions, technical bulletins, modifications, and review of new products and procedures to ensure quality field service
Basic skills in Outlook, Excel, Word and other critical job related applications
Maintain a high level of technical expertise on products supported via online and instructed lead training courses
Exhibit professionalism
Embrace diversity and respects differences of opinions
Qualification
Required
High School diploma or state-recognized GED
Must be able to demonstrate familiarity with basic operational aspects of low voltage security and fire systems
Experience in testing, repairing and maintaining low voltage equipment
Familiarity with computers and basic test equipment
Comprehensive working knowledge of a technical or specialty area, and of operations, methods, and practices
Generally, 5 years of successful experience in area of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above
Must have an electronics background and field service experience
Must be 21 years of age and possess a valid driver's license with limited violations
Preferred
Associate's degree or 1-2 years of vocational technical training
Specialized skill training/certification
Bachelor's degree in engineering
Company
Siemens
Siemens empowers customers to transform the industries that form the backbone of economies: industry, transportation, buildings and grids.
10001+ employees
H1B Sponsorship
Siemens has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (26)
2023 (24)
2022 (26)
2021 (37)
2020 (36)
Funding
Current Stage
Public CompanyTotal Funding
$7.01BKey Investors
US Department of Energy
2025-02-20Post Ipo Equity· $1.5B
2024-09-17Grant· $1.5M
2024-09-04Post Ipo Debt· $332.4M
Leadership Team
Cedrik Neike
CEO Digital Industries
Nicola Bates
President and CEO of Siemens Capital
Recent News
2026-01-12
Company data provided by crunchbase