Fiserv · 18 hours ago
Direct Express Operations Control Support Specialist
Berkeley Heights, NJ
Full-time
Onsite
Mid Level
$78K/yr - $125K/yr
3+ years expFiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Direct Express Operations Control Support Specialist will ensure seamless operational processes, monitor key performance indicators, and collaborate with teams to resolve issues while maintaining compliance with regulatory requirements.
Financial ServicesFinTechInformation ServicesInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Collaborate with banking partners to monitor, manage, and ensure compliance with established Service Level Agreements (SLAs), driving operational excellence and timely issue resolution
Support cardholder experience by overseeing processes that ensure accurate, efficient, and customer-focused service delivery across all touchpoints
Track call center service levels and escalate issues impacting customer experience
Support processing of Reg E disputes and fraud alerts within defined SLAs
Maintain accurate logs and assist in root cause analysis for recurring issues
Ensure adherence to Treasury, OCC, and AML requirements in operational workflows
Prepare and validate operational reports for internal and external stakeholders
Track KPIs such as card activation rates, transaction success, and call center metrics
Qualification
Required
Associate's degree in business, Operations, or related field
3 years in operations support within financial services or payment processing
Preferred
Familiarity with regulatory frameworks (Reg E, AML)
Basic understanding of ACH file transmissions and settlement flows
Exposure to fraud detection or dispute resolution workflows
Benefits
Fuel Your Life program to support physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points used for rewards.
Eight Employee Resource Groups to foster a collaborative culture.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.
Company
Fiserv
Fiserv is a provider of technology solutions to the financial services industry.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.48BKey Investors
BlackBird Financial LP
2026-01-06Post Ipo Equity
2025-04-29Post Ipo Debt· $2.48B
1986-10-03IPO
Leadership Team
Michael Lyons
President and CEO-Elect, Fiserv
Robert Hau
EVP, CFO
Recent News
2026-01-12
2026-01-11
Company data provided by crunchbase