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Omni Hotels & Resorts · 1 day ago

Activity Coordinator

Bedford, PA

Full-time

Onsite

New Grad, Entry Level

Omni Hotels & Resorts is a luxurious destination that combines rich history with modern conveniences. They are seeking a professional and friendly Spa Activity Coordinator to provide exceptional service and hospitality to all hotel guests.

ConsultingEventsFood and BeverageHospitalityResorts

Responsibilities

Responsible for answering phones with positive tone and in a timely, courteous manner to assist ALL guests with their requests

Responsible for multi-tasking in answering phones, acknowledging guests that may be waiting, checking in guests and all other responsibilities of this position

Responsible for maintaining, securing, and documenting shift audit form of allotted bank

Responsible for booking single guest appointments and following the established protocol in this task to ensure accuracy

Responsible for checking in appointments following the established protocol

Responsible for having strong product knowledge to promote sales of retail merchandise in the Springs Eternal Spa Boutique

Responsible for assisting guests within the Springs Eternal Spa Boutique

Responsible for assisting the Spa Supervisor in inventory control, labeling of product and maintaining select database lists such as Out of Stock and Guest Recovery

Responsible for mailing retail items to guests utilizing established protocols

Knowledgeable about all service treatments offered as well as seasonal treatment promotions

Responsible for coordinating and booking of spa services for single guests and group bookings

Responsible for giving facility tours to prospective clients

Responsible for keeping the Front Desk and retail shelving clean and tidy

Responsible for keeping the Front Desk and retail area flooring clean and free of debris

Knowledgeable about all outlets and offerings of the resort to assist in aiding any guest request