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Mitel · 2 days ago

Distribution Channel Account Manager

Columbus, OH

Full-time

Onsite

Mid, Senior Level

5+ years exp

Mitel is a company focused on helping businesses connect and collaborate. The Distribution Channel Account Manager will manage distribution partners, ensuring alignment with channel strategies and operational efficiency while supporting onboarding and training initiatives.

Customer ServiceDigital MediaTelecommunications

No H1B

Responsibilities

Manage the assigned distribution partners across the U.S. and Canada

Serve as a primary point of contact for distributor operational needs, program questions, and partner enablement coordination

Support distributor alignment to Mitel’s channel strategy, programs, and go-to-market priorities

Coordinate onboarding, training, and certification activities for distributor-supported partners

Ensure distributors are equipped with current product information, pricing updates, promotions, and sales tools

Ensure execution of distributor-led enablement initiatives, webinars, and partner communications, and provide support where needed

Collaborate with the Channel Account Management Manager with account planning and territory coverage in

Track and support distributor-driven pipeline activity, deal registration, and partner engagement

Ensure timely follow-through on distributor requests, escalations, and action items

Work closely with Channel Operations, Sales, Marketing, PLM, and Finance to support distribution programs and workflows

Coordinate promotions, SPIFs, MDF activities, and program updates through distribution

Provide feedback from distributors to internal teams to improve programs and processes

Maintain accurate CRM records related to distributor activity, partner engagement, and program participation

Track distributor metrics including onboarding progress, certification status, and enablement adoption

Support reporting and dashboards used to measure distribution performance and partner readiness

Qualification

Channel sales experienceDistribution sales experienceCRM experienceTelecommunications experienceTwo-tier distribution knowledgeProfessional communicationProcess-driven executionCuriosityEagerness to learnOrganizational skills