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Veolia · 5 hours ago

Customer Service Representative

Hummelstown, PA

Full-time

Onsite

Entry Level

$24.18/hr - $24.18/hr

2+ years exp

Veolia is the top-ranked environmental company in the United States, providing a full spectrum of water, waste, and energy management services. The Customer Service Representative is responsible for handling a high volume of calls, resolving customer inquiries, and ensuring effective processing of billing and collections while maintaining customer satisfaction.

Electrical DistributionIndustrialWater

Responsibilities

Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner

Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions

Responsible for achieving customer service metrics and satisfaction levels

Ensure all service orders are complete and entered into the CIS

Assist with routing new development for meter reading and entry into CIS

Process customer payments, prepare daily deposits, maintain cash reports

Prepare billing adjustments

Efficiently and accurately prepares, updates, maintains and files a variety of customer billing and collections information, service orders, data, reports, and the like

Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.)

Qualification

Customer service experienceCC&B Customer Billing SystemGoogle Suite proficiencyVerbal communication skillsWritten communication skillsInterpersonal skillsActive listeningProblem-solving skillsOrganizational skillsTeamwork