NEOGOV · 23 hours ago
UI Customer Service Representative (CSR) - Statewide
Statewide, SC
Full-time
Onsite
Entry Level
$37K/yr - $37K/yr
1+ years expNEOGOV is part of the South Carolina Department of Employment and Workforce, focused on connecting jobseekers with career opportunities. The UI Customer Service Representative (CSR) will manage inbound calls regarding unemployment insurance inquiries, providing guidance and assistance while adhering to operational procedures.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Provide general information and guidance with a positive, service-oriented attitude
Answer and handle inbound calls using call center scripts
Identify the proper course of action and use the department’s software and processes to thoroughly document the call summary, course of action taken, and related disposition codes
Follow operational procedures and guidelines regarding escalation and issue resolution
Qualification
Required
A High School Diploma and at least one year of relevant experience in a call center, contact center, or other similar customer service center
A bachelor's degree may be substituted for the required work experience
Benefits
Health and dental insurance
Retirement and savings plan options
Paid vacation and sick leave
Telecommuting
Flexible work schedules
Tuition assistance
Holiday, annual and sick leave
Discounts on purchases, travel and more
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase